Service Agent Data Entry

Mehwish Muzaffar

(Customer Service Agent & Content Writer)

PROFESSIONAL SUMMERY

Mehwish is an organized and motivated employee who has seven years of diversified experience in the field of content writing (TV Channel & Free Lancer), media r epresentative, customer service agent, and incharge of the Spoken English Program. Recently, she worked in a Pakistan-based TV channel as a social media manager where she was responsible for all types of content on social media. Previously, she has served in reputed institutes of Pakistan including Army Public School and College PASBAN Westridge III Rawalpindi and Zong Head Office Islamabad. She is Creative, focused, and result oriented both as an individual and a team player. She takes the initiative to lead from the front.

2022 monetized aur tv YouTube channel, Instagram and Facebook.

2021 Co-author of five books written by students published on Amazon

2020 Conducted HRCA in APSACS Westridge III and won gold medals.

2019 Conducted HRCA in APSACS Westridge III and won gold medals.

2018 Organized plantation drive event for Army Chief Qamar Javed Bajwa

2018 Won certificate for developing exceptionally grotesque library.

2015 Participated in the Poster Competition on the theme ‘Street Life’, held under the Art and Graphic society NUML on 13th May and secured 2nd position.

She aspires to become a key member of a team of a dynamic organization, where she can productively utilize her skills and abilities to contribute towards organizational values and her career growth. MAJOR ENDEAVORS AND ACHIEVEMENTS

PROFESSIONAL EXPERIENCE

aur TV NETWORK (1st June 2021 to 31st May 2022)

Islamabad, Pakistan

aur TV Network with a bouquet of an infotainment and news channel, the network is rejuvenating the media industry of Pakistan by empowering the youth and bringing a content mix to give the audience a roller coaster ride through unforgettable visual content. The channel is well renowned for innovative, creative and informative entertainment content. Job responsibilities performed:

Maintained a positive, empathetic, and professional attitude toward the department, co-workers and responsibilities at all times.

All type of written and visual content management on Instagram, YouTube, Facebook and Website.

Research related to content, appropriate keywords, hashtags and captions prior to the content posting on social media.

Idea pitching, discussion, presentation, group meeting, tasks assigning before video content creation.

Coordination with the news department, production, creative, digital and HR. Working as a free Lancer Content Writer (Since February 2017) Job responsibilities performed:

Completing writing projects, meeting deadlines and following content requirements in terms of style and project specifications.

Wrote International Books and e-books.

Writing and proofreading articles before publication.

Content Writing assigned by the client for different website.

Teacher and Media Representative (April 2018 to November 2021) Army Public School and College PASBAN Westridge III, Rawalpindi Job responsibilities performed:

Science teacher for the Elementary Wing of school and Media representative for Middle Wing

Media Specialist and content writer in the Media Team of APSACS

CCA in-charge of Middle Wing

In-charge for Spoken English program running through the school Customer Service Agent (January 2017 to March 2018) Zong Head office, Islamabad

Job responsibilities performed:

Responding/handling clients inquires

Processing orders and transactions.

Providing proactive customer outreach.

Collecting and analyzing customer feedback.

Answering questions about a company’s products or services

Resolving issues regarding clients demand.

Delivering information about a company’s offerings

Arranging campaigns.

Coordination between different departments with clients.

Handling customer complaints

Provide a consistent quality service to the customers

Maintaining solid customer relationships

Data entry and research as required to troubleshoot customer problems

Managing database records

Art Director (Researcher & Content Writer) January 2016 to December 2016 Zenith X Films, Islamabad

Job responsibilities performed:

Art direction for documentaries produced by the production house

Set designing, content creation and script writing for documentaries

Worked in collaboration with FM 95 as a news caster Particulars Institution Grades

Masters in Media Studies Riphah International University, Islamabad, Pakistan CGPA 3.79/4 Bachelors of Mass Communication NUML - Islamabad CGPA 3.59/4 ACADEMIC EDUCATION

IT LITERACY

PERSONAL INFORMATION

009*********** Married Pakistani (Residency Visa)

Cognizant of auditing software AIS for Students’ activities including enrollment, exam, assignment and online classes.

Highly skilled in Microsoft Office, specifically Excel, Word and PowerPoint.

Highly skilled in handling Zoom, Google meet and Teams for online meetings. ***************@*****.***

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