Service Representative Data Entry

Kimberly Edmond

Email: ***************@*****.*** Contact: 850-***-****

SUMMARY

Self-motivated and dependable while achieving high performance with minimal supervision.

SKILLS

●Training and development

●Results-oriented

●Time management skills

●Microsoft Office

●Computer proficient

●Positive learning process

●Client-focused

●Microsoft Excel

EXPERIENCE

10/24/2022- Current Customer service Representative

High Call Volumes

Data Entry

Client focused

Handle Accounts

Answer Inbounds Calls

Problem- Solving

10/05/2021- 01/15/2022

ADMINISTRATIVE ASSISTANT

cardinal staffing/kraft nissan infiniti

faxing

filing

data entry

answering inbound calls

emailing

07/2018 - 07/2020

Customer Service Representative

Aetna Medicare - Tallahassee, FL

●Answering high call volume in-bound calls.

●Taking premium billing payment.

●Setting up electronic funds transfers.

●Answering and claims inquiries.

●Answering E.O.B. statement inquires.

●Going over plan benefits.

10/2015 -07/2018

Mentor Quality Coach

(Conduent) Verizon Tallahassee, FL

●De-escalating irate calls.

●Coaching and training.

●Answering high call volume in-bound calls.

●Activating/ Deactivating devices.

●Troubleshooting defective devices

05/2018-7/2018

Crew Leader

Wendy’s Tallahassee, FL

●Train new hires.

●Deal with complaints/ refunds as necessary.

●Maintain cash control over the register drawer and verify amounts are correct.

●Practices food safety and cleanliness.

●Stock and rotate products according to company standards.

●Assist in other departments as needed.

05/2016-7/Present

President

Duane Strong Foundation “ Living Through Lost Live” Tallahassee, FL

●Grant Specialist.

●Advocates for gun violence awareness.

●Create projects and host charity events for the community.

●Mentor for at risk youth.

●Grief support.

●Accountant.

EDUCATION AND TRAINING

1987

High School Diploma

James S. Rickards High School Tallahassee, FL, USA

2009

Associate of Art : General Transfer

Tallahassee Community College Tallahassee, FL, United States

BS: Social Work:

Social Work FLorida A&M University- Tallahassee, FL, USA

HOBBIES

●Church Auxiliaries

●Mentoring

●Reading

●Volunteering

Contact this candidate