Care Representative Data Entry

Bethany R McMahon

***** *. ******** **** **

Star, Id 83669

*********@*****.***

208-***-****

• Exceptional communication skills

• Credit card processing

• Aptitude for developing new talent

• Client/Vendor liaison

• Customer education and conflict negotiation

• Windows/Office proficient

• Quick learner

• Multi-line phone management

• Creative problem solver

• Rapid 10-key data entry

• 60 + WPM typing speed

• Leadership

• Data Base Entry

Professional Experience:

CUSTOMER CARE REPRESENTATIVE

2016-2018

Citi Cards

• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and creating customer satisfaction.

• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

• Assisted customers by taking payments, updating privacy information and identifying fraudulent activity to maintain PCI-level security.

• Developed special projects to maximize team engagement, including facilitating monthly contests and implementing team building activities.

• Contributed ideas in focus groups to improve customer satisfaction as well as empower employees.

CUSTOMER CARE REPRESENTATIVE

2011-2015

DirecTV

• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

• Provided an elevated customer experience to generate a loyal clientele. Bethany R McMahon

11606 W. Mountain Iris St

Star, Id 83669

*********@*****.***

208-***-****

• Placed orders for equipment, payments, informed customers of the capabilities of the different products by comparing the equipment that was available to them and the programming options for their needs.

• Discovered needs and wants of the customer, based on probing questions.

CUSTOMER CARE REPRESENTATIVE

2009-2011

WDS Global

• Evaluated and consulted with customer to maximize customer satisfaction.

• Consistently exceeded call handling expectations.

• Acted as a pairing mentor for new agents.

CUSTOMER CARE REPRESENTATIVE

2006-2009

T-Mobile

• Implemented expertise in contracts on a customer level.

• Assisted customer in overall account maintenance.

• Ensured customer satisfaction with probing questions to ensure one call resolution.

Education:

Boise State University, Boise Idaho

General Studies

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