Time Delivery Program Manager

RT

ROSE G TEKAN

*********@*****.*** 856-***-**** Medford, NJ 08055

Highly experienced technical Program manager with proven success in leading complex, multi-disciplinary projects. Adept in introducing innovative solutions to optimize organizational performance and promote emerging technologies. Exceptional ability to define project objectives and ensure successful completion on-time and within budget. Proven track record of collaborating with customers, stakeholders, vendors and team members to ensure successful product launches and customer satisfaction.

25 years of Program - Project management experience with a primary of Information technology and telecom focus.

Specialized in large complex cross-functional projects and Customer Relations, meeting expectations of timelines, budgets and stakeholder/ vendor management including technical requests of customers.

Experienced in program and project management

methods such as waterfall and agile.

Excellent communication skills and presence

communicating with customers and senior leadership. Advanced leadership experience and strong team

building capabilities, successfully leading teams. Excellent problem-solving and organizational skills Strong technical background

Self Starter

Advanced experience in defining, documenting processes and training material.

Microsoft Office, Excel, PowerPoint, Word, JIRA,

Waterfall and Agile methodology

ITIL Certification

LANGUAGES

German

DELL TECHNOLOGIES Franklin, MA

ADVISOR, TECHNICAL PROGRAM

MANAGER, GLOBAL ENG

02/2022 - 02/2023

Project and Program Management within Business Support ensure projects run seamlessly, from start to finish by leading and managing project teams. Developed strategy that aligns different business units and scales globally

• Coordinated operations and communications between cross-functional teams, vendors and customers resulting in enhanced processes.

• Oversaw project management for Testware release and coordinated requirements, scheduling and execution.

• Reported project statuses to facilitate delivery schedules and manage bottlenecks.

• Prepared deliverables to drive continuous improvement resulting in more structured release cadence.

• Leveraged job-specific knowledge and abilities to identify solutions to issues and diminish conflicts.

• Scheduled and managed equipment replacement before end-of-life.

• Maintained Development and Qualification equipment to facilitate operations and reduce workflow interruptions.

• Analyzed project processes and workflows to reduce risk.

• Prepared Process Documentation for the department. Summary

Skills

Experience

• Proficient with Atlassian, JIRA, Sales Force, Waterfall, Agile methodology. COMCAST Mount Laurel, NJ

ETHERNET CARRIER PROJECT

MANAGER

09/2012 - 02/2022

Managed large complex Ethernet Fiber install projects for Data services ( Ethernet, MPLS, EPL etc) and teams through entire project lifecycle

(inception, design, development, engineering, construction, test, trial and deployment- activation).

Acted as a lead with appropriate cross functional teams and vendors to ensure project compliance to standards, coordinated multiple complex high priority tasks and critical path.

Initiated, facilitated and monitored specific inter/intra-departmental project progress and performance to assure quality and on time delivery via Focus calls.

Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency .

Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies and potential roadblocks. Requirements, scope, milestones and regulatory compliance. Enhanced development and drive continuous improvement of project delivery process by providing strong program leadership.

Prepared Training Documents and Video recordings for the department. VERIZON BUSINESS - MCI New York,

NY

IMPLEMENTATION SR PROJECT

MANAGER

03/2000 - 08/2012

Project - Program manager and single point of contact for customers and Service delivery on Voice and Data services ( MPLS, EPL, PRI LD and Local, Managed Equipment MPLS services for domestic and International installs).

Planned, managed and delivered all aspects of multiple large and complex Projects- Programs with a proven track record for leading and delivering Projects and Programs to specifications, on-time and budget as well as successful technical consultation to customers.

Collaborated within cross functional stakeholders, management, vendors/ 3rd party contractors and customers.

Led meetings and presentations to customers and senior management to convey project requirements, scope, milestones,risks or advances, regulatory compliance and updates. ensure programs - projects meet agreed SLA - target date.

Monitored and managed change requests (service and contract), risks and critical path during various stages of the project and program, resolved with in minimal time and impact to project-program. Build effective and successful partnerships with proven track record of on time and budget critical project solutions and negotiation. Provided training to new employees and team on new changes and technology developments by preparing training material and maintaining it

ATX TELECOMMUNICATIONS Bala

Cynwyd, PA

FACILITIES IMPLEMENTATION

PROJECT MANAGER

08/1997 - 03/2000

Planned, orchestrated, and delivered key project deliverables in accordance with company strategy for Data services such as Frame Relay and Internet. Established all technical project requirements and maintained effective professional relationships with customers as their single point of contact for the projects.

Led multiple complex projects simultaneously; utilizing and implementing various project methodologies and frameworks as applicable to meet project demands

Anticipated potential risks and proactively initiated corrective action plan to maintain critical path objectives

Communicate proactively with customers, stakeholders and project teams to provide direction, identify problems, create solutions, and implement efficiency improvement.

Work collaboratively across different departments/functions Arranged ongoing technical training classes for staff members. Submission of ASR requests to carrier for ordering facilities - fiber connections.

Programmed SMS data base Toll Free services routing. 9 Eylul University Izmir Turkey

Bachelor of Arts

06/1988

REFERENCES

-JIM STREET

Dell Technologies Senior Principal Systems Development Engineer T Partner At Dell 508-***-**** **********@****.***

-KEN SKJEVELAND

Verizon Senior Technical Program Manager Previous Manager 914-***-**** ***.**********@********.***

-TODD GOVONI

Dell Technologies Senior Manager, Production Operations GLBL TEST Work Partner 339-***-**** ****.******@****.***

Education and Training

References

Contact this candidate