Sharonda Crowley

Customer Service Specialist

Memphis, TN 38116

adv1oe@r.postjobfree.com

901-***-****

Results-oriented customer relations professional with over 25 years experience. Highly organized and able to prioritize effectively to accomplish multiple tasks and complete projects. Skilled in cultivating excellent relationships with both clients and colleagues. Strong work ethic and highly motivated.

Authorized to work in the US for any employer

Work Experience

Technical Support Representative

Vivint Security - Remote

June 2017 to July 2018

Vivint Home Security

Technical Support Specialist

Assisted customers in regards to their security system Handled billing questions

Customer Service Specialist

The Hallstar Company - Memphis, TN

July 2009 to June 2013

Coordinate all account activity from price quotes to processing orders.

• Handle account issues, including coordinating with appropriate parties regarding quality complaints.

• Process returns and credits.

• Manage Key Accounts.

Account Specialist/VMI Analyst

Thomas & Betts - Memphis, TN

February 2007 to May 2009

Coordinate all account activity from pre-order to post order.

• Manage Key Accounts.

• Provide marketing support; new product introductions and promotions.

• Maintain extensive product knowledge.

• Handle all verbal and written communications.

• VMI - Perform on-line replenishment functions as well as other various forecasting, reporting duties. Recruiter / Program Sales

Remington College - Memphis, TN

June 2005 to October 2006

Made sales calls to schedule appointments for program presentations.

• Interviewed, qualified and enrolled prospective students in career focused programs.

• Created and developed personally developed lead sources of potential students through individual and group presentations.

• Consistently met and exceeded monthly minimal start goal quotas. Customer Service Representative / Inside Sales

ACH Food Companies - Memphis, TN

January 1999 to June 2005

Memphis, TN

Customer Service Representative / Inside Sales

• Central point of contact for assigned customer accounts., on all customer issues and liaison between the customer and the National Sales Representative.

• Confer with Sales team on customer orders and various requests, which involved developing customer profiles, sales contracts, pricing, conflict resolution and maintenance.

• Responsible for conference calls and regular communications with customers to advise of delivery and/ or manufacturing delays and shipment tracking information.

• Provided costing analysis of customer's freight to determine the most beneficial freight options for the customer and communicating estimated times of delivery with alternatives to suite their specific needs.

• Project lead for regular customer review conference calls to resolve issues and emergencies; work with outside sales, plant locations and technical groups to address customer quality complaints.

• Project management for teams to retain major accounts at risk and instrumental in developing action plan to address issues.

• Responsible for training new Customer Service Representatives and developed training manual and best practices.

Account Supervisor

GE Capital - Atlanta, GA

June 1996 to August 1998

Analyzed risk potential and made sound lending judgement on vehicle loans and extending lines of credit.

• Set-up and processed loan and credit card applications.

• Promoted and recommended products and services, answered customer inquiries, and advised customers and dealers of approval or denial.

Customer Service/Sales Support

Lewis Supply Company - Memphis, TN

August 1991 to June 1996

Provided sole sales support, including handling inbound sales calls.

• Order entry and management of accounts.

• Monitored inventory.

• Assisted in general accounting functions, including account payables, receivables and collections. Education

High school diploma

SHELBY STATE COMMUNITY COLLEGE - Memphis, TN

1991 to 1992

Skills

• ACH

• Outside Sales

• Order Entry

• 10 Key Data Entry

• Accounts Receivable

• Project Leadership

• Account Management

Additional Information

SKILLS

Microsoft Office (Word, Excel, Power Point), AS400, Typing, 10-Key (by touch)

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