Store Manager Service Rep
Resume:
Edward Berger
Acworth,Ga 30102
*********@*****.***
OBJECTIVE
To obtain a full-time position where I can use my skills, experience abilities, etc. to excel as a Warranty Administrator. SKILLS/ACHIEVEMENTS
Store manager, sales manager, and tire sales manager, of Bells Ferry Tire Center for 12 years. Goodyear tire sales, and telephone skills certificates earned from Goodyear training courses.
Service manager, 6 years acting service manager, pricing tickets for repairs with parts, and labor on customers vehicles, and selling the job to said customer. Goodyear Business Management System computer expert.
Sales trainer
Warranty Administrator
EMPLOYMENT
Store manager/Part Owner Operator Bells Ferry Tire Center, Acworth, Ga 01/02/96 – 03/26/14
Store manager duties, setting up vendor accounts, paying vendors, and utilities, ordering parts, tires etc..
responsible for work schedule for the crew, responsible for delegating work to the crew, responsible for training tire, and lube techs.
Greeting customers, writing service tickets, and service estimates on service and labor .
Answering and greeting customers on the phone, setting up appointments, phone estimates, on service and labor
Responsible for interviewing and hiring
responsible for 401k plan etc...
Filed our nation wide warranty claims through Goodyears GBMS Online Warranty System, when customers vehicles we worked on, had issues with our repair in another state.
WT Standard Automotive And Collision – Feb 2015 – Nov 2016
Customer service rep to retail customers
Handle commercial accounts for medium duty trucks, and buses for the private school accounts
Call customer via telephone to asses their needs and set up appointments for service
Call fleet management companies and sell the service work the vehicle needs : This is done on a daily basis
Sell service work and tires to all retail customers on a daily basis
Take photos of body shop repairs, send the photos and the customers information to the body shop manager via email, so he can build an estimate. I then set up the appointment to send the vehicle to the body shop if the estimate is accepted.
Warranty Administrator For Creative Bus Sales November 21, 2016 – April 24, 2020
Responsible for scheduling with the service shop all applicable warranty repairs or locating a convenient warranty repair facility for the customer to transport vehicle.
Responsible for maintaining line of communication with all repair facilities, obtaining estimates for needed repairs and providing pre-approvals to vendors.
Responsible for obtaining prior approvals for all warranty claims with various manufacturers.
Responsible for processing and collection of all warranty claims with various manufacturers.
Verifying repair procure is properly documented; all parts match the story and processing claim per manufactures' guidelines.
Responsible for initiating the warranty repair orders, documenting the customer complaint and detailing when the complaint occurs for the technician to diagnose properly.
Factory approvals, contacting factory and customers with recalls and warranty procedures and warranty guidelines. Also, informing customer of costs associated with warranty repairs and length of time to repair.
Communicate with Assistant Operations Manager on all aspects of warranty department work flow, customer, and vendor and manufacturer issues.
Have practical hands on experience dealing with at least 15-15 different manufacturers warranty procedures and systems
OE Wheel Works January 1st 2022 to Present
Shipping and receiving product
Inventory cycle counts
Checking all shipments for accuracy
Inspecting product
Processing warranty returns
Cataloging warranties
Communicating with vendors and manufacturers on warranties
Receiving and cataloging samples
Customer service
EDUCATION
Cobb County Adult Education Center / general education/ graduated November 2000 Goodyear Business Management Systems training
Goodyear sales and telephone skills training
hands on sales manager and associate 10+ yrs exp.
Certified Hunter Engineering Wheel Alignment Technician 1997 Training in Manufacturers Online Warranty Submittal Systems Forest River, Champion, Turtle Top, Arboc, Glaval, MV1, etc...
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