Tech Support Network Engineer

ABDERRAHIM NAAMAN

Languages: English / Classical Arabic / French / Darija (Morocco Dialect)

202-***-**** Falls Church, VA ************@*****.*** www.linkedin.com/in/abderrahimnaaman/

Professional Summary

IT professional with over 10+ years of experience in computer end-user problem-solving, LAN/WAN team building, Network Administration, and design & Telco operations. Exceptional diagnostic skills with accountability for selecting appropriate hardware and software packages to meet company needs and standards.

EDUCATION

UMGC, Hyattsville, MD, A.A.S in Cyber Security 8/2022 – To Present

Montgomery College, Rockville, MD, A.A.S in Cyber Security 08/2018, GPA.3.36

Montgomery College TechHire, Silver Spring, MD, Cisco Certified Network Associate, 09/2020-03/2021

ImpactTek, Annandale, VA, CompTIA A+, 05/2021-08/2021

Per Scholas, Silver Spring, MD, AWS, 10/2021-02/2022

CERTIFICATION

Montgomery College, WD&CE

CompTIA Security+

Cisco Certified Network Associate (CCNA), April 2021

ImpactTek, CompTIA A+, (Pending)

Per Scholas, AWS Certification (CCP), January 2022

TECHNICAL SKILLS

Technical Support and Training

BomGar

Imaging

McAfee ePolicy Orchestrator

Fedex Shipping

Helpdesk Services

ServiceNow

SCCM

Jamf Apple Device Management

System User Engine SUE

Data Recovery (EaseUS / UFS / RecoverIT)

Network documentation

Team building and problem-solving

Client Relations

Cisco Certified Network Associate

CompTIA Security+ / A+

Adobe Photoshop, InDesign CS6

Microsoft Windows 10/Server 2008/2012

Microsoft Office Suite

Mac OX / Linux (Red Hat – Ubuntu)

NexThink

PROFESSIONAL EXPERIENCE

Deskside Support – Jones Lang LaSalle, Washington DC, 04/2022

Manage the DC, Bethesda, and Baltimore offices and provide onsite and remote technical support for JLL Americas East-Side.

Network Engineer - Yazmi USA LLC, Silver Spring, MD, 06/2010 – 04/2022

Manage and administer the Yazmi head quarter computer and LAN network, wireless networks. Also assist staff and customers with various hardware and software-related issues with remote and onsite troubleshooting.

Provided technical support for international clients to monitor readiness and functionality.

Undertook the updates and content development of 3200 satellite-enabled tablet for two countries pilot projects in Africa.

Network Engineer – WorldSpace Satellite Radio, Silver Spring MD, 06/2005 - 02/2009

Configured, maintained, and upgraded corporate networks and in-house servers. Evaluation of the network availability, utilization, throughput, and latency.

Achieved cost savings and work performance through advanced monitoring.

Secured 99% network performance

Developed and defined network policies and procedures for setting user accounts, permissions, and passwords in cooperation with upper management.

Network Administrator, WorldSpace Satellite Radio, Washington DC, 01/2001-6/2005

Run the IT department and handled extensively IT tech support: system backup, maintain file server, 3-Com phone box, data recovery, hardware/software installation, and updates.

Organized and led staff and customer training.

Evaluated new equipment needs to ensure standards and company needs before committing to purchases resulting in cost savings to the company.

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