Loan Processor Customer Advocate
Resume:
Kimberly S. Hicks
***** ******* ***** **., ************ IN 46234
Phone: 317-***-****
**********@*****.***
Professional Summary
Experienced Loan Operations Manager/Loan Operations Supervisor, Mortgage Loan Processor with a solid history of achievement in the Financial Industry. Motivated leader with strong organizational and prioritization abilities. I have 38 years’ experience in the banking/financial industry.
Looking for a remote position in a behind the scenes role with a company I can call home. Open to a new adventure where I can prove I’m the candidate for you. Skills
Experienced Mortgage Bot LOS, Mortgage Bot POS, Laser Pro, Doc Magic, Mercury Network user/admin, EPIC, XDOC
Administration and Management
Judgment and Decision Making
Time Management
Microsoft Office programs
Experienced with Fiserv and Jack Henry 20/20 core systems Experience
Customer Advocate July 2022 – March 2023
Spring EQ, LLC Remote
Worked with new Home Equity Line of Credit and 2 nd
fixed mortgages.
Gathered required documents from borrowers to satisfy underwriting conditions.
Ordered appraisals, title work, flood certification, VOE. Obtained correct insurance policy with Spring listed as 2
nd
mortgagee.
Worked closely with the title company to help satisfy judgments.
Scheduled closings with the borrower & Title Company.
Proficient in Blue Sage – operating system.
Worked closely with loan officers and underwriters to obtain the necessary information. Kimberly S. Hicks
10917 Running Brook Rd., Indianapolis IN 46234
Phone: 317-***-****
**********@*****.***
Mortgage Loan Processor August 2020 – May 2022
Newrez, LLC Remote
Gathered required documents from borrowers to satisfy underwriting conditions.
Ordered appraisals, title work, flood certification, VOE.
Worked closely with the title company to help satisfy judgments, subordinations, 2 nd
mortgages. Obtained correct insurance policy with Newrez listed as 1 st
mortgagee.
Scheduled closings with the borrower & Title Company.
Worked refinance loans, Conventional Fixed, ARM, FHA, VA.
Proficient in EPIC, XDOC – operating systems
Worked with closing to verify documents were correct as well as the escrow schedule. Loan Operations Manager May 2016 – July 2020
Hendricks County Bank and Trust Company Brownsburg, IN
Managed a team of five loan operation specialists.
Prepared initial/closing documents for all consumer mortgage loans along with ordering appraisal, flood, credit bureau, Loan Advisor findings, and title work. Worked closely with mortgage loan officers to obtain additional information for secondary conditions. o Pulled loan from Mortgage Bot POS & imported into Mortgage Bot LOS o Entered application directly into Mortgage Bot LOS o Ordered appraisal, flood, title work, credit bureau, LP o Worked conditions out of LP
o Ordered survey if applicable
o Reviewed residential appraisals
o Prepared CD & final closing documents
Sold loans on the secondary market through Federal Home Loan Bank of Indianapolis and Bankers Bank.
Verify loan documents prepared by loan operations personnel for accuracy and compliance.
Reviewed all loans uploaded into Fiserv for accuracy.
Managed balancing of non-post general ledger account.
Reviewed appraisals.
Maintain and update the loan document creation system (Laser Pro).
Escrow – worked with Innovius for semiannual county property taxes. Paid annual insurance premiums. Annual escrow analysis.
Prepared consumer, commercial, HELOC documents when needed. Kimberly S. Hicks
10917 Running Brook Rd., Indianapolis IN 46234
Phone: 317-***-****
**********@*****.***
Experience
Loan Operations Supervisor Nov 1988 – May 2016
State Bank of Lizton Lizton, IN
Use computers for various applications, such as database management/word processing.
Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
Supervise other clerical staff and provide training and orientation to new staff.
Train and assist staff with computer usage.
Verify loan documents prepared by loan operations processors for accuracy and compliance.
Maintain and update the loan document creation system (Laser Pro).
Create and update loan documentation procedures.
Supervise loan operations staff.
Balance and maintain several general ledger accounts.
Maintain the Disaster Recovery plan for loan operations. Update loan documentation as needed.
Assisted in the review process for all loan operations staff.
Reviewed all Promissory Notes uploaded into Jack Henry for accuracy.
Proficient in all Microsoft programs.
Handled the collection of deposit and loan accounts. Education
High School Diploma May 1982
Northwest Hendricks High School Lizton, IN
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