Support Specialist Residential Aide

Ursula Berry

Phone: 332-***-**** Email: *************@*****.***

PROFESSIONAL SUMMARY:

Energetic individual with over two years of human services experience working with vulnerable and underserved populations in the human service industry. Capable of holding individual or group counseling and facilitation on HIV/STD, Substance Abuse Disorders, Trauma, Domestic Violence, and Cancer Awareness with ability to provide Narcan, Harm Reduction, and Needle Exchange Trainings.

PRO0FESSIONAL SKILLS:

Exc0ellent Communicator Perform Independently Supervisory Skills Professional

Gr1oup Facilitator Detailed Oriented and Focused Computer Literate People Person

T0eam Player Strong Leadership Complete Tasks Timely Dedicated

EDUCATION/CERTIFICATIONS:

New School, Manhattan, NY

Major: Transformative Mentoring Currently Enrolled

BOCES Vocational Program Newburgh, New York

Certified Nurse Assistant / Licensed Practical Nurse 2009

Pathstone, Albion, NY

Public Health Administrator

Educational Certificate in H.I.V. and STD’s

Peer Facilitator

Legal Research and Law, Library Management Course

WORK EXPERIE0NCE:

Housing Works, Brooklyn, NY

Residential Aid0e

Conduct briefings with RA supervisor prior to starting daily shift

Conduct horizontal and vertical rounds in order to ensure building is safe for clients and staff alike

Perform door-0to-door wellness and safety checks of all clients and contact law enforcement and/or medical ambulatory services in emergency situation

Receive, sort, log, and distribute all clients mail to them either directly or slip beneath their doors

Mediate and de-escalate situation between clients and or clients towards staff

Exodus Transitiona0l Services, Harlem, NY 2021 - 2022

Residential Aide

Conduct client intakes, assessments, and orientations

Constru0ct service plans for clients and provide follow-up to insure compliancy

Utilize 0Salesforce and Outlook to submit reports and summaries to upper management

Atten0d supervisory, team, and staff meetings to discuss client needs

Perf0orm wellness checks to ensure that all clients are safe and without injury

Do0cument0ed all contacts with clients in a timely manner, and more

Aids Cent0er of Queens County, Inc., Jamaica, NY (90 days) 2021

Peer Spec0ialist

Interacted with clients for purpose of introducing them to the Harm Reduction Method

Disseminated Harm Reduction Method materials in the form of literature

Referred clients to other support groups within the community

Make My Cake, Manhattan, NY 2018 - 2021

6Customer Service/Sales Representative

Maintained a positive, empathetic, and professional attitude toward customers always

Responded promptly to customer inquiries and questions about merchandise and products

Completed cash and credit card transactions for services and products

informed customers about discounts and special offers

Albion Correctional Facility, Albion, NY 2018 – 2021

Peer Support Specialist

Provided direct services in the Domestic Violence Intervention Program serving incarcerated women

Provided group facilitation for Domestic Violence Intervention group meetings and Anger Management group meetings as well as HIV and STD sessions

0Completed and maintained required documentation for each session

Elant, Goshen, NY 2014 -2017

Certified Nursing Assistant

Assisted Seniors in nursing homes with personal care and hygiene regime ● Ensured Seniors were in

Accompanied Seniors to medical appointments throughout various locations ● Monitored vitals daily

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