Customer Service Network Specialist

EDUCATION

Elandspoort High School

**** – ****

Subjects: English, Afrikaans, Mathematical literacy, Life Orientation, Life

Science, Consumer Studies, and History

Monroe College

**** ********* studying

Computer Networking and Cybersecurity

AMANDA MAHLANGU

JOB TITLE HERE

PROFILE

Highly Exceptional technical-to-business communication skills. Strong analytical and problem-solving skills utilizing logical and systematic approach. Ability to work as a team member or individually. Capable of making critical decisions while under pressure and assuming responsibility were needed. Outstanding customer service skills and mentoring skills. I am currently pursuing my degree in Computer Networking and Cybersecurity at Monroe College. I am a recent graduate with established Cisco CCNA and CCNP routing and switching experience, a successful academic with professional track record, and a great deal of enthusiasm and eagerness to join an organization.

CONTACT

PHONE:

+1-914-***-****

WEBSITE:

https://sites.google.com/view/amanda-mahlangu-eportfolio

EMAIL:

*************@*****.***

WORK EXPERIENCE

VODACOM BUSINESS- IT TECHNICAL OFFICER

2019/01 -2021 /11

I would escalate to management as we are currently doing all troubleshooting Provide technical support to users/client telephonically, logging calls, troubleshooting, and escalating. Deal directly with Clients daily troubleshooting and configuring, such as Keep the Clients up to date on the Issues etc. Logging and closing of tickets. Configure Router, switches, and access points. Install and troubleshoot all VPN related issues. Physically log in to CISCO devices, routers switches, access points and wireless controllers and Troubleshooting on Routers & amp; Switches – CISCO Configurations of Routers, Switches and SS Points – CISCO Manage all the LAN and WAN projects

EXPONANT- Junior Network Specialist Engineer \SRM (Service Request Management)

2021/03/-2022/06

-Troubleshooting on Routers & Switches – CISCO

- Configurations of Routers, Switches and SS Points – CISCO

- Installing and configuring CISCO Devices Routing protocols

- Perform troubleshooting of customer networks and log necessary faults with upstream suppliers where necessary.

SKILLS

The ability to work under pressure

Self-motivated

Innovative thinking power

Fast learning abilities

The gift of being tactful and diplomatic but also assertive when necessary

Team working skills Sets and maintains high performance standards

Contact this candidate