KATELYN SIMMONS

NMLS Number: *******

adv1it@r.postjobfree.com

**** *** **** *********** ******* 32304

205-***-****

O RGANIZED AND DRIVEN ADMINISTRATIVE PROFESSIONAL WITH MORE THAN FOUR YEARS OF EXPERIENCE IN THE AUTOMOTIVE INDUSTRY . I’ M EXCITED ABOUT THIS NEW JOB OPPORTUNITY IN THE LOAN INDUSTRY, AS IT WOULD ALLOW ME TO CONTRIBUTE TO A LOAN INDUSTRY COMPANY, AND I FEEL I CAN DO SO WITH MY CREATIVITY AND INTEREST IN THE INDUSTRY .

O BJECTIVES

Seeking a fulfilling position that offers growth opportunities and allows me to expand my skills and experience.

E DUCATION

NMLS REGISTERED 2376586 PASSED NATIONAL EXAM

University of Alabama in Birmingham (UAB)

Majored in Psychology and Minor in Communications

Jefferson State Community College

Associates Degree in Science

E XPERIENCE

4+ years in Automotive Business Development, Management and Sales. Hyundai 252 Capital Circle SW Tallahassee Florida 32304 Internet Sales Representative January 1, 2018 – October 28, 2018

● Cold and warm called 80-100 new and existing customer accounts per day.

● Consistently exceed target goal of 10% closing ratio.

● Contacted new and existing customers to see how specific products could meet their needs.

● Answered customer questions regarding products, prices, and availability.

● Identified issues with existing marketing material to drive process improvements.

● Generated business development awareness by implementing in-depth sales and marketing training programs.

Tallahassee Dodge Jeep Chrysler Ram Fiat 3987 W Tennessee St. Tallahassee Florida 32304

Internet Sales Representative October 30, 2018 – Current

● Cold and Warm called 100-120 new and existing customer accounts per day.

● Consistently exceed target goal of 20% closing ratio.

● Generated new accounts implementing effective networking and content marketing strategies.

● Identified issues with existing marketing material to drive process improvements.

● Created and conducted unique marketing proposal presentations and customer responses.

● Responsible for Social Media Promotional response system. Vehicle Exchange Manager October 1, 2020 – August 1, 2021

● Build rapport with customers to build a base of referrals to establish customer network

● Work with Service Advisors & Server Database System to identify possible opportunity benefits to customers.

● Meet and greet customers in the service drive while discussing possible trade in opportunities

● Attend sales and product information meetings to perform and encourage team members of all promotions and projections.

Vehicle Product Specialist October 1, 2020 – August 1,2021

● Investigated and resolved grievances from existing and prospective customers, and forwarded unresolved complaints to designated departments for additional investigation.

● Maintained proficiency on industry trends, new and pre-owned vehicle inventories, and individual vehicle features.

● Researched new automotive releases to maintain knowledge of new products and trends.

● Informed customers of associated dealer services and products such as extended warranties. SKILLS

● Able to learn quickly

● Multitasking

● Prioritize regular learning and training practices.

● Embrace appointment culture

● Proficient with Microsoft Office software, computers, electronic devices, social media, and the Internet.

● Able to work with a wide range of persons and personalities. ACCOMPLISHMENTS

● Raised my department's closing numbers from 6% to 20%.

● Held 3 different positions of increasing responsibility within the same Company.

● Analyzed and organized lead sources to grow customer satisfaction and retention.

● Perfect attendance throughout the pandemic.

● Maintained employment although college.

GOALS

● Expand my knowledge and skills.

● Secure a responsible career opportunity to expand my training and skills, while making a significant contribution to the success of the company.

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