Customer Support Service

EIMEREN JARLEGO

Katy, TX ***** 713-***-**** **************@*****.***

Professional Summary

Computer Networking major in Lone Star College and currently obtaining an associate degree.

Seeking new opportunities as an undergraduate student who is willing for new challenges and willing to learn new set of skills.

Skills

Ability to Lift 50 Pounds

Attention to Detail

Problem Solving

Customer Relationships

Payment Processing

Clean Driving Record

Customer Support

Cash Handling

Proficient in Microsoft Office

Multitasking

Dependability and Honesty

Route Planning

Communication and Interpersonal Skills

Work History

Delivery Associate, 10/2020 to Current

Supreme Delivery Texas LLC – Katy, TX

Loaded truck and properly secured items to prevent damage for deliveries.

Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.

Delivered packages to customer doorsteps and business offices.

Contacted customers prior to delivery to confirm and coordinate delivery times.

Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.

Communicated customer complaints, requests, and feedback to company management for swift resolution.

Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.

Cashier/Front of House, 02/2019 to 09/2020

LA Crawfish – Katy, TX

Assisted customers by answering questions and fulfilling requests.

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.

Greeted customers and responded to requests for information.

Called for backup cashiers during peak times to minimize wait time for customers.

Cashier, 08/2017 to 01/2019

Ranch Market – Katy, TX

Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.

Helped customers locate ideal menu items by listening to needs and recommending specific products or services.

Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.

Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.

Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.

Built customer loyalty and retention by delivering excellent shopping experiences.

Cashier, 07/2016 to 08/2017

DOLLAR TREE – Katy, TX

Answered questions about store policies and addressed customer concerns.

Restocked and organized merchandise in front lanes.

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Worked closely with shift manager to solve problems and handle customer concerns.

Mentored new team members on POS system operation, customer service strategies and sales goals.

Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Maintained current knowledge of store promotions and highlighted sales to customers.

Cashier, 08/2013 to 12/2013

McDonald's – Cypress, TX

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Performed cash, card and check transactions to complete customer purchases.

Worked flexible schedule and extra shifts to meet business needs.

Answered questions about store policies and addressed customer concerns.

Education

Associate of Applied Science: Computer Networking

Lone Star College - Cypress, TX

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