Jessica Hoover

407-***-****

**** * ********* *****, *********, FL 34450

adv1i9@r.postjobfree.com

A self-starter and quick-learner. Versatile skill set with experience including building a well-established massage therapy business, Managerial role in Transport/Trucking, and Staffing at large entertainment venue. Customer service and interpersonal skills are a common denominator joined with adept administrative and supervisory experience.

SKILLS SUMMARY

+3 years experience with Microsoft office

50 WPM with 99% Accuracy

Intellectually curious with strong interpersonal and problem-solving skills

Ability to effectively interact and build relationships with a diverse employee population

EDUCATION

2017 Associate of Arts- in General studies (President’s List, 2016; Dean’s List, 2015)

Seminole State College

EXPERIENCE

2022- Current Levy Restaurants, Orlando, FL

Staffing Coordinator for concessions division of Amway Center and Camping World events

Create monthly schedule of >80 employees across 5 positions

Collaborate quickly between operations, managers, and staff during fast paced event check-in

Communicate regularly with staff regarding changes in time recording, scheduling, and event issues

2021-2022 Ace Wrecker, Orlando, FL

Dispatcher of 8-10 drivers

Answered multi-line phone with exceptional customer service to create and maintain daily business

Created all active calls and ensured completion

2020 – 2021 Florida Rock and Tank Lines, Orlando, FL

Terminal Manager of 20 drivers across 3 domicile sites

Managed fuel and water dispatchers and their schedules while keeping needs based on drivers hours & customer needs

Conducted new driver on-boarding and ensured completion of training requirements were completed for release

Coordinated monthly driver Safety meetings with District Manager, Safety Supervisor, and all drivers in multiple locations

Adjust schedule of 20 drivers according to business demands and driver needs

Accurately complete weekly driver Payroll audit

Communicate with drivers on daily basis regarding changes with ELD, safety events, and customer service

Coordinate between drivers and repair vendors for maintenance and repair while ensuring drivers had available units

Follow through with all Safety incidents in appropriate reporting system with communication to Safety department, affected drivers, and any corrective actions necessary

Maintained office and driver supplies

2019 - 2020 Florida Rock and Tank Lines, Orlando, FL

Terminal Supervisor of 3 driver domicile locations

Responsible for daily billing audit, follow up with customers, billing department, and daily needs of drivers

Communicate with drivers on a daily basis regarding any HOS issues, safety events, scheduling, and customer service

Oversee Dispatchers planning and their work schedules

2012 – 2017 East Orange Injury and Wellness Center, Orlando, FL

Licensed Massage Therapist

Organized, filed, and sent out billing to insurance companies

Assisted with administrative duties, including answering phones, scheduling, and billing

2013 – 2020 Altamonte Mobile Massage, Central Florida

Mobile Massage Therapy Business Owner

Maintained a client list of over 100 individuals

Managed all accounting, schedules, marketing, and business logistics

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