Data Entry
Resume:
Jessica Hoover
**** * ********* *****, *********, FL 34450
****************@*****.***
A self-starter and quick-learner. Versatile skill set with experience including building a well-established massage therapy business, Managerial role in Transport/Trucking, and Staffing at large entertainment venue. Customer service and interpersonal skills are a common denominator joined with adept administrative and supervisory experience.
SKILLS SUMMARY
+3 years experience with Microsoft office
50 WPM with 99% Accuracy
Intellectually curious with strong interpersonal and problem-solving skills
Ability to effectively interact and build relationships with a diverse employee population
EDUCATION
2017 Associate of Arts- in General studies (President’s List, 2016; Dean’s List, 2015)
Seminole State College
EXPERIENCE
2022- Current Levy Restaurants, Orlando, FL
Staffing Coordinator for concessions division of Amway Center and Camping World events
Create monthly schedule of >80 employees across 5 positions
Collaborate quickly between operations, managers, and staff during fast paced event check-in
Communicate regularly with staff regarding changes in time recording, scheduling, and event issues
2021-2022 Ace Wrecker, Orlando, FL
Dispatcher of 8-10 drivers
Answered multi-line phone with exceptional customer service to create and maintain daily business
Created all active calls and ensured completion
2020 – 2021 Florida Rock and Tank Lines, Orlando, FL
Terminal Manager of 20 drivers across 3 domicile sites
Managed fuel and water dispatchers and their schedules while keeping needs based on drivers hours & customer needs
Conducted new driver on-boarding and ensured completion of training requirements were completed for release
Coordinated monthly driver Safety meetings with District Manager, Safety Supervisor, and all drivers in multiple locations
Adjust schedule of 20 drivers according to business demands and driver needs
Accurately complete weekly driver Payroll audit
Communicate with drivers on daily basis regarding changes with ELD, safety events, and customer service
Coordinate between drivers and repair vendors for maintenance and repair while ensuring drivers had available units
Follow through with all Safety incidents in appropriate reporting system with communication to Safety department, affected drivers, and any corrective actions necessary
Maintained office and driver supplies
2019 - 2020 Florida Rock and Tank Lines, Orlando, FL
Terminal Supervisor of 3 driver domicile locations
Responsible for daily billing audit, follow up with customers, billing department, and daily needs of drivers
Communicate with drivers on a daily basis regarding any HOS issues, safety events, scheduling, and customer service
Oversee Dispatchers planning and their work schedules
2012 – 2017 East Orange Injury and Wellness Center, Orlando, FL
Licensed Massage Therapist
Organized, filed, and sent out billing to insurance companies
Assisted with administrative duties, including answering phones, scheduling, and billing
2013 – 2020 Altamonte Mobile Massage, Central Florida
Mobile Massage Therapy Business Owner
Maintained a client list of over 100 individuals
Managed all accounting, schedules, marketing, and business logistics
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