Center Agent Crew Member

Shakeela Smith’s Resume

*** ********** **** *******, **********, TX 75081

Cell: 214-***-****

******.*******@*****.***

Experience

Dr. Jennifer Gulick, CMA (12/2021 – Present)

Triage/Vitals, EMR, Back Office, Set up/Assist with procedures, Phlebotomy, Clean instruments, Clean exam rooms, Front office, Scheduling/Canceling Appointments, Answering phones, Scanning

AT&T Stadium, Crew Member (10/2019 – Present)-Seasonal

Cashier, Serve food, Serve/pour alcohol, Inventory, Close Till

BR Interviewing, Virtual Call Center Agent (10/2022-Present)

Answer calls to perform surveys

Dynata, Virtual Call Center Agent

Answer calls to perform surveys

Sadient health (Baylor S&W), CMA (04/2020 – 12/2021)

Triage/Vitals, EMR, Set up/Assist with procedures, Phlebotomy, Clean instruments, Clean exam rooms

Neiman Marcus, Order Puller (04/2020 – 09/2020)

Pull orders, Restock Merchandise

Assistant Manager, Sonic Drive-In (08/2019 – 12/2019)

Manage employees, worked inside the store, took cash drops, put in store statistics in computer, made bank deposits

Caption associate, Captel service specialist (03/2019 – 08/2019)

Caption telephone calls for clients using typing skills

Einstein Bro. Bagels, Shift Lead (05/2018 – 02/2019)

Manage employees, work line, work register, and handle cash/deposits

Sonic Drive-In, Assistant Manager (09/2015 – 05/2018)

Manage employees, performed frequent cash drops, inventory, bank deposits, carhop/serving food, cooking, bagging orders & making drinks

AT&T Stadium, Event Staff (05/2017 – 09/2018)

Ticket taking, usher

J and J healthcare- CMA (03/2017 – 08/2018)

Obtain vital signs, perform blood draws, injections

Amazon, Order Puller/Stocker (09/2017 – 05/2018)

Pull order, Stock

Uptown OBGYN, CMA (09/2016 – 03/2017)

Handled appointment scheduling and counseling, performed blood draws and injections, took vital signs and blood pressure, verify insurance, performed urine analysis, call in prescriptions, check-in patients, set up exam rooms, filing/pulling of charts

Hurricane Harbor, Shift Lead (07/2013– 08/2014, 2 Summer Seasons)

Help manage employees & stands, cashier, inventory

Volunteer Experience

Volunteer, Beat the Streets (2015)

Performed blood pressure, glucose test, hand out food/packages

Crew member, AT&T Stadium (06/2011 – 04/2014)

Served alcohol (earned TABC), run cash register, hand out food, count inventory

Crew member, Rangers Ballpark (02/2012 – 09/2014)

Served alcohol (earned TABC), run cash register, hand out food, count inventory

Education

Medical Assisting w/xray tech, Remington college (09/2017- 09/2018)

GPA: 4.0

Medical assisting, Concorde Career College (08/2015- 05/2016)

Received CPR-Certification

Received CMA Certification since 2015

High School Diploma, Duncanville High School (08/2010- 08/2014)

GPA: 3.0

Skills Certification/ Lisence

Cash Handling CMA

Management CPR

Harding Working TABC

Microsoft Word Food Handlers

Microsoft PowerPoint

Microsoft Excess

Typing Skills (45 wpm-typing speed)

Customer Service

Phlebotomy

Back Office

Front Office

Server

Bartending

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