Summary

Challenge-driven with more than * years in world class customer service.Experienced in providing assisting customer with education of product knowledge and as well as providing technical support with modern day technology. Active listener as well as multi-tasker to assure cutomer satisfaction. Experience

Charter Communications, Customer Service Center McAllen, TX Customer Service Representative 07/2019 - 03/2023 Providing world class customer service in assisting customers with answering questions with billing questions . Review options and alternatives who best fits their uniques needs. Experienced in technical support- probing question and assistance with tech support with modern day tech technology, walk through in customer self installation,troubleshoot equipment,order entry, and scheduling technicians. Teleperformance Edinburg, TX

Customer Service Representative for Comcast 05/2017 - 07/2019 Providing customer service in tech support.Probing and problem solving with customer equipment along with troubleshooting of equipment. Educating customers in product knowledge and review customer monthly. Assist in customer self installs and scheduling technicians for home visits.

Haskells Hardware Landis, NC

05/2016 - 02/2017

installing insulation and cocking and assuring to meet company requirements and county codes for passing inspection Skills

Customer service, Communication skills, Bilingual, Computer literacy, Documentation review, Physical examinations, Communication skills, Time management

Education

Mid valley academy Mercedes, TX

general studies 06/2011

3.9

Juan Gomez

956-***-**** adv1g1@r.postjobfree.com Edinburg, TX