Computer Support Service/ digital design

Matt H. Peyson

**** * ****** ***, ***********, MO 65807

417-***-**** ***********@*****.***

https://peysonscreations.webs.com

Skills

Customer Service

Troubleshooting

Customer Support

Complaint Resolution

Microsoft Office

User Interface

Microsoft Windows

Design/ Product design

Adobe Illustrator, Photoshop

Quality Assurance

Software Testing

Active Listening

Teamwork

Persistent

Work History

Mercy Technology Services, Springfield, MO

Employment dates: November 2017 – September 2020

•As a Dell certified repair technician, repaired Dell laptop, desktop, tablets and 2-in-1 computers

•repair/rebuild of various models of powered Ergotron medical carts

•Cataloging and preparing for deployment; new inventory of IT electronic equipment at the Mercy Technology Services (MTS) warehouse.

•Disposal of obsolete IT equipment, (i.e. computers and laptops, servers, printers, and copiers) in accordance with HIPAA guidelines.

Teksystems, Saint Louis, MO (Job location in Springfield, MO as contract position for MTS)

Employment dates: July 2014 – November 2017

Cataloging and preparing for deployment; new inventory of IT electronic equipment at the Mercy Technology Services (MTS) warehouse.

Disposal of obsolete IT equipment, (i.e. computers and laptops, servers, printers, and copiers) in accordance with HIPAA guidelines.

Experienced in use of warehouse equipment: forklift, rider electric pallet jack, automated Stretch wrap machine.

PC and laptop repairs: diagnosing hardware issues and replacing faulty components

Teletech Holdings Inc., Springfield, MO

Employment dates: October 2007 - January 2013

Computer Technical Support:

Provide technical support to HP customers for laptop PC's in a timely manner with a focus on first call and total problem resolution to establish and maintain customer loyalty to the client's brand

Work to maintain customer commitment to the HP brand by making contextual sales of HP products that benefited both the customer and the client HP.

Bambi Productions LLC, Branson, MO

Employment dates: June 2007 - August 2007

Artist (Independent contractor):

Created digital renderings of new products for a start-up sun-glasses company.

Produced conceptual artwork for a theater redesign for the Kirby VanBurch Theater.

Created company logos and product displays.

Wyndham Vacation Resorts (Formerly Fairfield Resorts Inc.), Springfield, MO

Employment dates: April 1997 - April 2005; June 2006 - May 2007

Telemarketing Sales Representative:

Sold timeshare vacation packages for various resorts. Received promotion to lead verifier for sales team of 24 TSR's.

Verifier:

Closed sales, verified payment by phone, and up-sold packages while maintaining quality control.

Trained and developed new members of the sales team.

Assisted with team records and file management; updated employee files and monthly pay roll, filled out Personnel Action Forms (write ups and termination forms).

Ensured the accuracy and honesty of the sales process and helped to maintain company integrity

Customer relations: as QA, was authorized to adjust package pricing, give customer incentives to ensure customer satisfaction.

Education

B.S. Church Ministries, May 2015

Evangel University, Springfield, MO

•Focus of studies combined pastoral duties with managing the business side of church ministries

A.A.S. in Graphic Design Technology, May 2007

Ozarks Technical Community College, Springfield, MO

Related Courses and Skills:

Graphic Design Software (Adobe Illustrator, Adobe Photoshop, QuarkXPress)

Web Design (Macro Media DreamWeaver MX)

Presentation Software (PowerPoint)

Various CIT courses including: Basic networking, Advanced Word Processing (MS Word 2010)

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