Service Agent Representative
Resume:
Misty Grigsby
Chatsworth, GA *****
*************@*****.***
I have over 9 years experience in customer service. Proficient in Microsoft office Suite. Lots shipping and receiving experience.
Willing to relocate to: Ringgold, GA - Calhoun, GA - Dalton, GA Authorized to work in the US for any employer
Work Experience
Certified Final Inspector
Mohawk Industries - Dalton, GA
March 2020 to Present
Inspect carpet on the coater and downgrade if there are defects Personal Care Assistant
DELTA HOMECARE - Newnan, GA
March 2019 to Present
Take care of patients in their home.
Shipping Supervisor
Georgia Carpet Industries - Dalton, GA
August 2018 to August 2019
Oversee and manage all warehouse shipping and receiving. Ensure no mistakes are made in the shipping receiving process. Inspect for damage of incoming shipments. Schedule pickups with truck lines. Other general clerical
Customer Service Representative/ Shipping Assistant LR Resources - Dalton, GA
January 2014 to December 2017
Used Fedex AND UPS software for shipping.
• BOLS
• Claims
• Accounts Receivable
• Invoicing
• Pulling orders from Commerce
Ticket Clerk
Georgia Carpet Finishers - Chatsworth, GA
August 2012 to January 2014
Ensure tickets match rolls coming out of coater being shipped to customer. Inspection as needed. Self Employeed Personal Care Assistant
PCA - Dalton, GA
July 2011 to August 2013
Took care of patients in their own living environment
• Housekeeping
• First aid/cpr certified
• Medications
Dispatch/Logistics Broker
Federal Transportation Services - Dalton, GA
October 2010 to July 2011
Negotiated rates with trucking companies
● Managed loads after dispatched
● General clerical
Customer Service Agent
Convergys - Chattanooga, TN
October 2010 to January 2011
Take call after call for customer complaints or issues for Direct
• Sold equipment (new or upgrades) to existing customers.
• Some troubleshooting.
Personal Care Assistant
Happy Days Personal Care Homes - Chatsworth, GA
July 2009 to October 2010
Take care of patients with mental disabilities.
● Give patients their meds.
● Housekeeping
● Take patients to Dr. Appts
● Speak with nurses VIA phone
Warehouse Technician
Charter Communications - Dalton, GA
February 2005 to July 2009
Kept up with all inventory
● Programmed convertors going into customers homes
● Helped front counter and customers trouble shoot any issues
● Shipping and Receiving
● Got my 4 1/2 years experience with advanced customer service Office Manager
G&G Custom Rugs - Rocky Face, GA
May 2001 to February 2005
Took all orders for custom designed rugs
● Answered multiline phones
● All clerical duties
● Settled any issues with outgoing or incoming orders
● Payroll of 10 plus employees
Education
Master Cosmetology in Cosmetology
Georgia Beauty Academy - Dalton, GA
September 2016 to November 2017
Bachelor in Business Administration
Strayer University - Washington, DC
Bachelor of Science in Psychology
University Of Phoenix - Phoenix, AZ
High school diploma or GED
Skills
• Houskeeping
• Janitorial
• Housekeeping Supervisor
• Customer Service
• Filing
• Inventory Clerk
• Data Entry
• Docket
• Shipping Receiving
• Forklift
• Logistics
• Shipping
• Customer Care
• CSR
• Customer Support
• Call Center
• Microsoft Office (10+ years)
• As400 (10+ years)
• Office Experience (10+ years)
• Receptionist (6 years)
• Communications (7 years)
• Inventory Control (7 years)
• Microsoft Outlook
• Order Picking
• Troubleshooting
• Warehouse Management
• Microsoft Excel
• Warehouse experience
• English
• Microsoft Powerpoint
• Manufacturing
• Transportation management systems
• Accounts Receivable
• Aed (9 years)
• Freight
• Communication skills
• Administrative experience
• Windows
• Dispatching
• Computer skills
• Oracle
Certifications and Licenses
Driver's License
Class C
CPR Certification
First Aid Certification
Forklift Certification
Additional Information
Skills
PC, Microsoft Word, Works, Excel, Access, Office, ACSR, AS400, Advanced Customer Service Rep(billing software) 129
WPM, Transcore 360 (DAT), internettruckstop
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