Misty Grigsby

Chatsworth, GA *****

adv17t@r.postjobfree.com

+1-706-***-****

I have over 9 years experience in customer service. Proficient in Microsoft office Suite. Lots shipping and receiving experience.

Willing to relocate to: Ringgold, GA - Calhoun, GA - Dalton, GA Authorized to work in the US for any employer

Work Experience

Certified Final Inspector

Mohawk Industries - Dalton, GA

March 2020 to Present

Inspect carpet on the coater and downgrade if there are defects Personal Care Assistant

DELTA HOMECARE - Newnan, GA

March 2019 to Present

Take care of patients in their home.

Shipping Supervisor

Georgia Carpet Industries - Dalton, GA

August 2018 to August 2019

Oversee and manage all warehouse shipping and receiving. Ensure no mistakes are made in the shipping receiving process. Inspect for damage of incoming shipments. Schedule pickups with truck lines. Other general clerical

Customer Service Representative/ Shipping Assistant LR Resources - Dalton, GA

January 2014 to December 2017

Used Fedex AND UPS software for shipping.

• BOLS

• Claims

• Accounts Receivable

• Invoicing

• Pulling orders from Commerce

Ticket Clerk

Georgia Carpet Finishers - Chatsworth, GA

August 2012 to January 2014

Ensure tickets match rolls coming out of coater being shipped to customer. Inspection as needed. Self Employeed Personal Care Assistant

PCA - Dalton, GA

July 2011 to August 2013

Took care of patients in their own living environment

• Housekeeping

• First aid/cpr certified

• Medications

Dispatch/Logistics Broker

Federal Transportation Services - Dalton, GA

October 2010 to July 2011

Negotiated rates with trucking companies

● Managed loads after dispatched

● General clerical

Customer Service Agent

Convergys - Chattanooga, TN

October 2010 to January 2011

Take call after call for customer complaints or issues for Direct

• Sold equipment (new or upgrades) to existing customers.

• Some troubleshooting.

Personal Care Assistant

Happy Days Personal Care Homes - Chatsworth, GA

July 2009 to October 2010

Take care of patients with mental disabilities.

● Give patients their meds.

● Housekeeping

● Take patients to Dr. Appts

● Speak with nurses VIA phone

Warehouse Technician

Charter Communications - Dalton, GA

February 2005 to July 2009

Kept up with all inventory

● Programmed convertors going into customers homes

● Helped front counter and customers trouble shoot any issues

● Shipping and Receiving

● Got my 4 1/2 years experience with advanced customer service Office Manager

G&G Custom Rugs - Rocky Face, GA

May 2001 to February 2005

Took all orders for custom designed rugs

● Answered multiline phones

● All clerical duties

● Settled any issues with outgoing or incoming orders

● Payroll of 10 plus employees

Education

Master Cosmetology in Cosmetology

Georgia Beauty Academy - Dalton, GA

September 2016 to November 2017

Bachelor in Business Administration

Strayer University - Washington, DC

Bachelor of Science in Psychology

University Of Phoenix - Phoenix, AZ

High school diploma or GED

Skills

• Houskeeping

• Janitorial

• Housekeeping Supervisor

• Customer Service

• Filing

• Inventory Clerk

• Data Entry

• Docket

• Shipping Receiving

• Forklift

• Logistics

• Shipping

• Customer Care

• CSR

• Customer Support

• Call Center

• Microsoft Office (10+ years)

• As400 (10+ years)

• Office Experience (10+ years)

• Receptionist (6 years)

• Communications (7 years)

• Inventory Control (7 years)

• Microsoft Outlook

• Order Picking

• Troubleshooting

• Warehouse Management

• Microsoft Excel

• Warehouse experience

• English

• Microsoft Powerpoint

• Manufacturing

• Transportation management systems

• Accounts Receivable

• Aed (9 years)

• Freight

• Communication skills

• Administrative experience

• Windows

• Dispatching

• Computer skills

• Oracle

Certifications and Licenses

Driver's License

Class C

CPR Certification

First Aid Certification

Forklift Certification

Additional Information

Skills

PC, Microsoft Word, Works, Excel, Access, Office, ACSR, AS400, Advanced Customer Service Rep(billing software) 129

WPM, Transcore 360 (DAT), internettruckstop

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