Driver Manager Customer Service

LANE PAXTON

*** **** **** ***** • West Bountiful, Utah • 84087 Phone 801-***-****

SUMMARY

Educated and highly qualified with over 30 years in the transportation industry with skills ranging from over-the-road to office management. I have developed a great understanding in providing true customer satisfaction. My knowledge in the transportation industry as well as DOT regulations is extensive. I possess strong organizational skills, excellent communication skills (both written and verbal), able to systematize complex work environments and quick to learn new concepts. I am confident and assertive with a positive attitude, a strong work ethic and integrity. I thrive in a high-pressure environment.

PROFESSIONAL EXPERIENCE

Wanship Enterprises North Salt Lake, Utah

Planner- Operations Manager August 2010- January 2023

Over the past 12 plus years I have covered all aspects of the company. Driver Manager, Local Dispatch, Warehouse, Planning and Customer Service. For 6 of these years I was the Operations Manager covering all things DAY to DAY. Providing the best service possible, for our drivers and customers. Working to improve the level of communication throughout the company.

● Driver Satisfaction

● Building Relations

● Weekly RPM

American Stone- Star Stone Quarry Salt Lake City, Utah

Equipment Manager- Fleet Manager March 2008- August 2010

Manage and control equipment costs. Including 7 retail locations as we all 15 outside quarries.

●Schedule drivers

●Monitor and track monthly vehicle-equipment inspections and repairs.

●Move equipment for projects at different quarries.

CD&H Battery West Bountiful, Utah

Owner October 2006-Present

Started small home based business reconditioning automotive batteries.

●Build and service customer base.

CENTRAL REFRIGERATED Salt Lake City, Utah

Account Manager September 2005-March 2006

Lead a team of dedicated drivers providing best possible service available.

●Manage equipment for best utilization, dwell time, and deadhead.

USXPRESS –PST VANS Salt Lake City, Utah

Customer Service Manager January 1997-July 2005

Lead a team of several Customer Service Representatives to improve and develop customer relationships and increase business opportunities.

●Worked to motivate customer service representatives to build strong

working relationships with new and existing customers.

●Managed equipment for best utilization, dwell time and dead head.

Operations Manager-Night Shift

Managed the Salt Lake City terminal staffing 15 in house employees

●Provided Customer Service

●Load planning for the Western Region as well as driver managers with a

fleet of 900 trucks.

●Track and schedule trailers for pick and delivery from various rails

●Worked to achieve company goal of 98% on-time service.

●Perform reviews and employee performance evaluations.

●Rail Coordinator

●Load Planner/ Driver Manager

Managed a fleet of 50-80 trucks with both experienced and non-experience drivers

.

●Worked directly with Payroll administrator to solve any issues

● Developed and maintained positive working relationships with staffed drivers and accomplishing less turn over with hired drivers.

●Managed the utilization of equipment.

WELLS FARGO ARMORED SERVICE Salt Lake City, Utah

Armed Courier May 1991- December 1996

Local and over the road armed courier delivering private and government shipments across the western United States.

●Working with customers to insure best possible protection and safe delivery of their merchandise.

CORE-MARK DISTRIBUTOR Salt Lake City, Utah

Warehouse/Delivery September 1987- November 1990

Shipping, receiving and inventory control for local candy and tobacco distributor.

●Delivering merchandise to convenient stores throughout Utah, Wyoming and Idaho on a weekly basic.

EDUCATION

Salt Lake Community College 1989-1991

BUSINESS MANAGEMENT

Interests & Hobbies

Automotive, Fishing, Camping and Family actives

REFERENCES

Bob Lange Transportation 801-***-****

Jason Davison Small Business Owner 801-***-****

Deanna Dekorver Transportation 801-***-****

Greg Furness Transportation 801-***-****

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