System Analyst Project Manager

Tejasvee

+1-469-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Over 7+ years of experience as Salesforce System Analyst and Administrator with all aspects of Software Development Life Cycle (SDLC) and various development methodologies including Agile-SCRUM, Hybrid and Waterfall development methodologies / environments

Strong skills in gathering and analyzing business needs, leading requirement identification, defining business requirements, and develop detail technical requirements for development

Experience leading requirement identification and prioritization efforts for mid to large scale business or technology projects

Strong analytical and problem-solving skills with in-depth knowledge of industry best practices.

Proficient with Workflows Rules, Approval Processes, Process builder and Flow Designer.

Develop User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, etc.

Experience on translating business process into Custom Objects and creating Lookup Relationships and Master-Detail Relationships.

Expertise in using SOSL, SOQL, DML Operations.

Experience in Trigger, Test Methods, and writing SOQL and SOSL queries.

Efficient in monitoring Apex asynchronous processing using future methods, batch apex, controlling processes with queue able apex and scheduling jobs using apex scheduler.

Used SOQL and SOSL Queries within Governor Limits for data fetching and manipulation needs of the application.

Experience in integrating external web systems with salesforce using REST and SOAP web services.

Proficient with different languages like Java, HTML, CSS, SQL, JavaScript.

Good working experience API’s such as REST, SOAP in integrations.

Used different tools in Salesforce for Data Migration using Data Loader, Workbench, Data Loader.io.

Expertise in Creating Profile, Roles, Sharing Setting, Permission Sets, Page Layouts, Field Level Security, Object Level Security, Record Level Security, Manual sharing, etc.

Worked in all stages of Software Development Life Cycle (SDLC) & Agile and Scrum Methodologies.

Expertise in Creating and maintaining of Communities (Customer and Partner), Portals, Knowledge base, Email to Case, Web to Lead, Web to Case, Omni Channel, Single Sign - on, Sites.

Worked on Service Cloud, Sales Cloud, Marketing Cloud and Custom Clouds/apps.

Experience and excellent knowledge in using App-exchange.

Hands on experience in implementing and supporting Quoting tool (Steelbrick - CPQ) related projects.

Responsible for Administering Salesforce.com Application and Steelbrick CPQ (Products, Product Options,

Product Rules, Constraints and configuration Attributes).

Experience providing training to development teams on how to track, plan and analyze using JIRA.

Strong analytical skills breaking down system and process problems and ability to partner with business users on recommend solutions.

Knowledge and strong understanding of Force.com Apex Classes, Apex Triggers, Apex Test Classes, Visual Force Pages, VF Components.

Knowledge on Visual Force Pages, Apex Components, Controllers, Triggers, Scheduler, Batch Apex, Analytic Snapshots, Migration Tool, Web Services API and working with Force.com IDE.

In - depth knowledge of creating use case, activity, logical, component and deployment views with rational tools to extract business process flows and workflows thereby helping development and quality assurance teams in understanding the requirements

Expertise in working with developers and the QA team to ensure comprehension and feasibility of requirements.

Self-motivated with strong drive for results and demonstrated ability to work well with others in an integrated team environment

Proven ability to effectively manage time, prioritize tasks, and support multiple projects

Strong verbal and written communication skills.

PROFESSIONAL EXPERIENCE

Department of Veteran Affairs- Octo (Remote) Feb 2021 - Present

Responsibilities:

Writing several SOQL & SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application.

Working on real-time troubleshooting on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.

Creating Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.

Designing and developing the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.

Using Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.

Provide estimates to project managers as part of planning activities.

Developing Custom Validations to override the Salesforce default validation rules.

Completing bulk imports of data using Apex Data loader.

Developing workflow rules for various tasks and Email alerts as per the requirement.

Developing Visualforce Pages to customize the view and functionality of the page that were required by the Organization.

Creating custom links, formulas, Layouts, workflow and approval processes. Set both object-level and record level security.

Defining Custom Profiles, User Permissions and created Custom Sharing Rules for Record owners with "Read-only" Permissions granting client-requested Create/Read/Update/Delete capabilities.

Providing support ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management, Triggers.

Creating support guides and conducts training for new and current Users on how to use the system in accordance with established business practices.

Working on Force.com Explorer for querying Salesforce database using SOQL & SOSL queries and Data Loader for data migration, insert, update, and bulk import or export of data.

Responsible for maintaining different sandboxes (Environments) like Development, QA, and Production Sandboxes.

Communicating regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

Participated and contributed in daily Scrums, Sprint meeting and Sprint review meetings.

Assisted the Project Manager in setting realistic expectations, in evaluating the impact of changes on the organization and plans accordingly and conducted project related presentations.

Involved in gathering the requirements that were critical to the business process flow and using those requirements for the Business Requirements Document (BRD)

Created tasks, bugs and issues to track them and address any outstanding issues.

Gathered and documented business requirements for resolving issues, enhancements, and projects.

Worked with testing team to assist in developing Test Plans and Test Scenarios.

Experience in Application rationalization practice and coordination with different teams to identify the applications that needs to be retired.

Analyze the technical and functional quality of each application as part of application rationalization.

Cigna (Remote) Sep 2017 – Feb 2021

Salesforce System Analyst/Developer

Cigna is the leading Health Care Organization. Its insurance subsidiaries are major providers of medical, dental, disability, life and accident insurance and related products and services.

Automating various units of Cigna Health Care through Salesforce CRM from prospecting to Contract.

Client management, Tracking deals, Customized product management, Quotation.

Integrated with downstream applications like Rating tools – iQuote through ODS and Actian for mapping tables.

Responsibilities:

Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.

Hands on experience on Steel brick CPQ.

Expertise in solutions on the Force.com platform, strong understanding of Contract Lifecycle

Management (CLM) and Configure Price Quote (CPQ).

Analyzed, designed and configured the end-to-end Apttus Quote to Cash (CPQ) process that covered the entire sales lifecycle - from product and service configuration, to pricing, quote creation, contract negotiation and execution, all the way through to invoicing, billing, orders, revenue recognition and renewals.

Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.

Maintenance of installed Managed Packages in lightning using Apex. Experienced in using Data Migration tool called Data Loader.

Visualforce Pages for lightning experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and lightning.

Implemented Email to Case. Implemented custom solutions for various business requirements using Visualforce pages and Apex. Extensively worked on force.com sites.

Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.

Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Involved in all stages of requirement gathering sessions to understand client requirements

Involved in documenting all Business User Stories in JIRA Confluence.

Analyze/understand the complex requirements in detail and define acceptance criteria, guide the testing team in defining the test scenarios and lead the testing to closure.

To play a lead role implementing configuration changes on the Salesforce.com platform

Worked closely with development team to explain the business requirements.

Performed unit testing of the tasks delivered.

Defined test scenarios for Single view of customer.

Involved in UAT set-up and end-to-end testing of UAT before handover to the Onshore/business.

Maintain deployment tracker and this guide proved to be very handy when we had to deploy all the components (for all the modules) to different environments during the latter half of the project.

Knowledge on deployment to UAT and Production orgs using Copado deployment tool.

Participate in daily stand-up meetings with onshore and gather the requirements.

Define acceptance criteria for the requirements given by onshore.

Played key role while presenting the functionality to onshore during sprint demos.

Configured reports and dashboards.

Responsible to maintain component tracker for deployment.

Maintaining data uniformity across the organization, profile accesses.

Creating reports to track project progress, sales call activities, billing, and adjustment modifications.

Webservice implementation to connect to third party systems for datatransfer and customer account retrieval.

Used Custom settings, Custom Metadata Types, Custom Labels for automating endpoint URL information to be used in Visualforce controller, and apex classes

Moved Data into different sandboxes in the organization by writing the component list.

Use Data Loader to insert, update, and bulk import or export of data from Salesforce.com objects.

Developed SFDC workflows and validations rules for existing accounts and new customers as well.

Worked on complete life cycle of SFDC Implementation.

Agile Development Methodology was followed for the implementation.

Analyze requirements and prepare functional/system specifications and track the requirements

Conduct workshops to document user stories and facilitate Story Point discussions.

Created new custom objects, assigned fields, custom tabs, components, custom reports.

Created custom Reports based on business need and associated them to Dashboard.

Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.

Designed different custom dashboards for various user groups based on their business functionalities and needs.

Knowledge on Apex, Visualforce, Triggers, Test classes and HTML Proficient in designing of custom objects, custom fields, custom page layouts, workflows, relationships, dependent picklists, workflow alerts, process builder, validation rules, approval processes, custom reports, custom tabs, report folders, record types, formula fields, Rollup Summary Fields, Roles & profile settings, Reports & Dashboards, Report types, SOQL, Visual flows, Web-To-Lead and email generation per application requirement.

Knowledge on Apex, Visualforce, Triggers, Test classes and HTML.

Knowledge and hands on Salesforce lightning.

CERTIFICATIONS:

Salesforce Certified Administration.

Salesforce Certified Advance Administration

Salesforce Certified Platform App Builder.

Education:

Computer Science Engineering, JNTU, India.

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