Aspiring IT Student, Customer Service, Warehousing, Assistant Manager

EDWARD COWIE, JR.

ANKENY, IA *****

515-***-**** *********@******.**

Enthusiastic individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel within the information technology field. Anxious to support IT team members in ascertaining optimum policies to secure sensitive information.

SKILLS

Efficient and Detail-Oriented

Understanding Customer Needs

Responding to Difficult Customers

Upbeat and Positive Personality

Calm and Professional Under Pressure

Building Customer Trust and Loyalty

Skilled in Microsoft Office

Computer Proficiency

Customer Data Confidentiality

Cash Register Operations

WORK HISTORY

Casey's Warehouse // Warehouse Worker // Ankeny, IA // December 2013 to November 2021

Loaded, unloaded and moved material to and from storage and production areas.

Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.

Mattress Outlet // Manager // Ankeny, IA // January 2012 to June 2013

Accomplished multiple tasks within established timeframes.

Developed and maintained relationships with customers and suppliers.

Managed inventory control, cash control and store opening and closing procedures.

Rotated stock to achieve optimum appeal.

Described products to customers to provide information on benefits and advantages.

Maintained accurate and current customer account data.

Quick Trip // Assistant Manager // Ankeny, IA // April 1999 to January 2012

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Offered hands-on assistance to customers, maintaining current knowledge of products.

Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Set and enforce policies focused on increasing team productivity.

Monitored security and handled incidents calmly.

EDUCATION

Cybersecurity Boot Camp // University of Wisconsin // Madison, WI // January 2021 to June 2022

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