HEALTHCARE MANAGEMENT & OPERATIONS LEADER
Creating innovative programs and systems that bring together process enhancements and transformational change
to deliver better business results.
AREAS OF EXPERTISE
Strategic Planning – Policy Development – Governance – Documentation & Data Integrity – Grant Writing – Capital Planning
Productivity Improvement – Patient & Employee Satisfaction – Financial & Quality Management – Process Automation
Numerous Research, Presentations & Publications Available Upon Request
Ph.D. Healthcare Administration – Kennedy Western University, CA MBA –– University of South Carolina
MS – Adult Health Nursing/Nursing Administration and BS – Nursing - State University of NY at Buffalo
Achieved 5% net revenue growth and 20% productivity improvement in 2 years. (Sentara Health Care)
Reduced RN vacancy rate by 50% and improved staff retention by 32%. (Sentara Health Care)
Led strategic planning initiative resulting in $100M in expenditures. (Forsyth Medical Center)
Established regional nursing research program & published results. (Forsyth Medical Center)
Awarded Duke Endowment PACE grant for $300,000 in 2012.
Chosen as Influential Woman of Prince William County in 2022.
RECENT PROFESSIONAL HIGHLIGHTS
SENTARA HEALTH CARE, Woodbridge, VA 2016 – 2023
$5.9 billon not-for-profit integrated health system consisting of 12 acute care hospitals, extensive physician practices, home health, a healthcare plan (Optima) and related ambulatory services.
President, Sentara Northern Virginia Medical Center
Oversaw hospital operations, strategic market leadership for Prince William County and the surrounding counties and matrix leadership for the physician practices in Prince William County. Led the IT Governance Council and Documentation & Data Integrity Council; President of the Potomac/Inova Healthcare Alliance LLC and executive leader for Potomac Ventures.
Improved ED/Hospital Flow including a 60% reduction in ED throughput resulting in a 20% improvement in experience scores
Served as majority and operating partner of the Lake Ridge Ambulatory Surgery Center. Assumed operating responsibility in late 2017 and improved from not profitable to profitable
Achieved physician alignment in the strategic planning process
Expanded the role of the Patient Family Advisory Council and focused on patient satisfaction
Achieved Platinum Performance Achievement Award – American College of Cardiology
Accredited Center of Excellence for Minimally Invasive Gyn and Robotics Surgery
Opened Urgent Care, four outpatient rehab centers, and implemented an intensivist and neurosurgery program
Developed endoscopy lab, added bronchoscopy lab, expanded vascular surgery program, and wound center, added hyperbarics, expanded the heart and vascular center and added an EP lab and new plastic surgery program
Developed comprehensive oncology program including infusion center, cancer resource center, NAPBC and CoC accreditation and the addition of PET/CT services
Implemented Trauma Service line and achieved Trauma 3 certification in 2019
RECENT PROFESSIONAL HIGHLIGHTS, continued
NOVANT HEALTH, Thomasville, North Carolina 1998 –2016
$3 billion not-for-profit integrated health system consisting of 13 acute care hospitals serving more than 3.5 million people in 34 counties. Thomasville Medical Center is a 149-bed community acute care hospital with gross revenues of $250 million.
President, Thomasville Medical Center (2008-2016)
Provided executive administrative services for hospital operations, strategic market leadership for Davidson County and the surrounding counties and matrix leadership for the physician practices in Davidson County. Responsible for 120 child day care center operated by the hospital. Oversaw corporate operational committees, the corporate Novant Strategic Plan, and held led Franklin and Rowan acute care hospitals and the corporate wide EHR implementation in the 13 Novant acute hospitals.
Achieved 8% net revenue growth and 10% in productivity improvements resulting in a 20% contribution margin
Developed and implemented new certified diabetic education, wound clinic, sick child daycare, palliative care, outpatient rehab center, digital mammography with stereotactic biopsy, tele-neurology services, PET/CT, cardiac CTA, lithotripsy, and the total joint center
Received top performer for quality measures - customer satisfaction, employee satisfaction and physician satisfaction
Forsyth Medical Center, Winston-Salem, North Carolina (1998 – 2008)
950-bed hospital. Matrix nursing leadership responsibility for 3 hospitals, 2 nursing homes
Chief Nursing Officer & VP, Patient Care Services/Nursing Liaison for Triad Region
Oversaw strategic planning, financial and quality management, policy development and capital planning. Provided leadership for nursing, cath lab, cardiopulmonary services, emergency department, environmental services, case management, utilization review, and patient services.
Achieved Magnet hospital designation in 2004 and redesignation in 2008
Added a Women’s Center and Emergency Dept. and expanded ICU
Implemented productivity, automated medication administration and automated nursing documentation
Established regional nursing research program/served as a researcher and published results
Frye Regional Medical Center, Hickory, North Carolina 1991 to 1998
355-bed for-profit hospital which is a part of The Tenet Healthcare Corporation
VP of Patient Care Services
Led Nursing Services, the Operating Room, the Emergency Department, Employee Health and Infection Control, Education, Performance Improvement, Home Health, and Outpatient Surgery.
Frye was the number one or two most profitable hospitals and highest in patient and physician satisfaction in the Tenet system from 1994 – 1998
Implemented a successful case management/intraoperative case management program for the hospital
Opened a free-standing ambulatory surgery center
PROFESSIONAL HIGHLIGHTS, TEACHING EXPERIENCE
State University of New York, Buffalo, NY and Winston-Salem State University, NC – Adjunct Faculty
University of South Carolina, Columbia, SC – Preceptor and University of NC at Greensboro – Adjunct Faculty
University of NC at Greensboro Bryan School of Business & Economics – Visiting Executive
HONORS, AWARDS, AFFILIATIONS
Influential Women of Prince William County, 2022; County Supervisor Proclamation: 22 Extraordinary Women, 2022
Businesswoman Extraordinaire/Business Leader Media Award; Who’s Who in America; Prince William Chamber of Commerce Chair
Leadership Prince William (Board Member); Graduate, Leadership Prince William; Potomac Place (Board Member)