HEALTHCARE MANAGEMENT & OPERATIONS LEADER

Creating innovative programs and systems that bring together process enhancements and transformational change

to deliver better business results.

AREAS OF EXPERTISE

Strategic Planning – Policy Development – Governance – Documentation & Data Integrity – Grant Writing – Capital Planning

Productivity Improvement – Patient & Employee Satisfaction – Financial & Quality Management – Process Automation

Numerous Research, Presentations & Publications Available Upon Request

EDUCATION

Ph.D. Healthcare Administration – Kennedy Western University, CA MBA –– University of South Carolina

MS – Adult Health Nursing/Nursing Administration and BS – Nursing - State University of NY at Buffalo

SELECTED ACCOMPLISHMENTS

Achieved 5% net revenue growth and 20% productivity improvement in 2 years. (Sentara Health Care)

Reduced RN vacancy rate by 50% and improved staff retention by 32%. (Sentara Health Care)

Led strategic planning initiative resulting in $100M in expenditures. (Forsyth Medical Center)

Established regional nursing research program & published results. (Forsyth Medical Center)

Awarded Duke Endowment PACE grant for $300,000 in 2012.

Chosen as Influential Woman of Prince William County in 2022.

RECENT PROFESSIONAL HIGHLIGHTS

SENTARA HEALTH CARE, Woodbridge, VA 2016 – 2023

$5.9 billon not-for-profit integrated health system consisting of 12 acute care hospitals, extensive physician practices, home health, a healthcare plan (Optima) and related ambulatory services.

President, Sentara Northern Virginia Medical Center

Oversaw hospital operations, strategic market leadership for Prince William County and the surrounding counties and matrix leadership for the physician practices in Prince William County. Led the IT Governance Council and Documentation & Data Integrity Council; President of the Potomac/Inova Healthcare Alliance LLC and executive leader for Potomac Ventures.

Improved ED/Hospital Flow including a 60% reduction in ED throughput resulting in a 20% improvement in experience scores

Served as majority and operating partner of the Lake Ridge Ambulatory Surgery Center. Assumed operating responsibility in late 2017 and improved from not profitable to profitable

Achieved physician alignment in the strategic planning process

Expanded the role of the Patient Family Advisory Council and focused on patient satisfaction

Achieved Platinum Performance Achievement Award – American College of Cardiology

Accredited Center of Excellence for Minimally Invasive Gyn and Robotics Surgery

Opened Urgent Care, four outpatient rehab centers, and implemented an intensivist and neurosurgery program

Developed endoscopy lab, added bronchoscopy lab, expanded vascular surgery program, and wound center, added hyperbarics, expanded the heart and vascular center and added an EP lab and new plastic surgery program

Developed comprehensive oncology program including infusion center, cancer resource center, NAPBC and CoC accreditation and the addition of PET/CT services

Implemented Trauma Service line and achieved Trauma 3 certification in 2019

RECENT PROFESSIONAL HIGHLIGHTS, continued

NOVANT HEALTH, Thomasville, North Carolina 1998 –2016

$3 billion not-for-profit integrated health system consisting of 13 acute care hospitals serving more than 3.5 million people in 34 counties. Thomasville Medical Center is a 149-bed community acute care hospital with gross revenues of $250 million.

President, Thomasville Medical Center (2008-2016)

Provided executive administrative services for hospital operations, strategic market leadership for Davidson County and the surrounding counties and matrix leadership for the physician practices in Davidson County. Responsible for 120 child day care center operated by the hospital. Oversaw corporate operational committees, the corporate Novant Strategic Plan, and held led Franklin and Rowan acute care hospitals and the corporate wide EHR implementation in the 13 Novant acute hospitals.

Achieved 8% net revenue growth and 10% in productivity improvements resulting in a 20% contribution margin

Developed and implemented new certified diabetic education, wound clinic, sick child daycare, palliative care, outpatient rehab center, digital mammography with stereotactic biopsy, tele-neurology services, PET/CT, cardiac CTA, lithotripsy, and the total joint center

Received top performer for quality measures - customer satisfaction, employee satisfaction and physician satisfaction

Forsyth Medical Center, Winston-Salem, North Carolina (1998 – 2008)

950-bed hospital. Matrix nursing leadership responsibility for 3 hospitals, 2 nursing homes

Chief Nursing Officer & VP, Patient Care Services/Nursing Liaison for Triad Region

Oversaw strategic planning, financial and quality management, policy development and capital planning. Provided leadership for nursing, cath lab, cardiopulmonary services, emergency department, environmental services, case management, utilization review, and patient services.

Achieved Magnet hospital designation in 2004 and redesignation in 2008

Added a Women’s Center and Emergency Dept. and expanded ICU

Implemented productivity, automated medication administration and automated nursing documentation

Established regional nursing research program/served as a researcher and published results

Frye Regional Medical Center, Hickory, North Carolina 1991 to 1998

355-bed for-profit hospital which is a part of The Tenet Healthcare Corporation

VP of Patient Care Services

Led Nursing Services, the Operating Room, the Emergency Department, Employee Health and Infection Control, Education, Performance Improvement, Home Health, and Outpatient Surgery.

Frye was the number one or two most profitable hospitals and highest in patient and physician satisfaction in the Tenet system from 1994 – 1998

Implemented a successful case management/intraoperative case management program for the hospital

Opened a free-standing ambulatory surgery center

PROFESSIONAL HIGHLIGHTS, TEACHING EXPERIENCE

State University of New York, Buffalo, NY and Winston-Salem State University, NC – Adjunct Faculty

University of South Carolina, Columbia, SC – Preceptor and University of NC at Greensboro – Adjunct Faculty

University of NC at Greensboro Bryan School of Business & Economics – Visiting Executive

HONORS, AWARDS, AFFILIATIONS

Influential Women of Prince William County, 2022; County Supervisor Proclamation: 22 Extraordinary Women, 2022

Businesswoman Extraordinaire/Business Leader Media Award; Who’s Who in America; Prince William Chamber of Commerce Chair

Leadership Prince William (Board Member); Graduate, Leadership Prince William; Potomac Place (Board Member)

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