Scrum Master Customer Service

Manikanta Reddy

QA Team Lead

513-***-****; Email: *********.***********@*****.***

Professional Summary:

●Over 9 years of QA and automation testing experience in domains such as banking, marketing and salesforce CRM Platform technology and services, supply chain, financial sector and IT.

●Expertise using Manual and automation testing tools such as SOAP UI (SOAP and REST services) and Selenium WebDriver, testing applications developed in .NET Framework, Java, ReactJS, VB Script, SQL Server, DB2, Oracle on Windows.

●Excellent knowledge on Object Oriented Programming (OOP) concept. Extensively used Java for test automation.

●Good knowledge in Data Loader to insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

●Experience in UiPath Test suite and RPA Tester

●Experience in six sigma and cross functionality

●Extensive experience in functional testing, integration testing, regression testing, Black Box testing, White Box testing, GUI testing, Performance testing, system testing, database testing, browser compatibility testing, UAT testing and performance testing.

●Exposure in automating GUI applications using Selenium WebDriver, TestNG, Cucumber and Log4j.

●Experience development of Data driven and Hybrid frameworks.

●Experience in implementation of CI/CD using Maven, Git and Jenkins.

●Supported all HFM Jobs and Anaplan jobs and reconciled the data SAP and EDW

●Extensive experience in testing Spring Batch applications.

●Extensively involved in Database testing with Oracle and SQL Server.

●Knowledge in cloud computing platforms such as AWS and Azure

●Knowledge in developing Jenkins pipelines.

●Worked on sales cloud and service cloud.

●Strong experience in testing client/server-based and desktop-based applications.

●Expertise at preparing master test plans, formulating test scenarios, preparing traceability matrix from the requirements document and test case document.

●Worked across Testing Methodologies such as Agile and Waterfall and good knowledge on their Life Cycles.

●Expertise in System Testing, Functional Testing, Integration Testing, Performance Testing, Regression Testing and User Acceptance Testing (UAT).

●Strong knowledge in using story and test management tools and various bug reporting tools such as HP ALM (previously Quality center) and JIRA.

●Experience leading a team of test engineers, coordinating between the onsite and offshore test teams, reporting the testing activities to the clients and ensuring that deliverables and SLAs are met.

●Strong business analysis skills for capturing business/clinical scenarios and translating them into test cases and scripts.

●Excellent Relationship management skills that include good listening and consultative abilities, as well as the ability to establish credible relationships with project stakeholders.

CERTIFICATIONS

Certified Scrum Master

SaFe Certified Agilist

Technical Skill:

Operating System

LINUX, Windows 7, Windows 8, Windows Server OS 2008\2012

Testing Tools

SOAPUI 5.2.1/5.3, HP ALM 12,11.5,11, QC 10, JIRA, Postman, Selenium, Web driver 3.0, UFT 11.5, HP QTP 11.

Tools

AQT, Eclipse IDE, TFS, Version1, JIRA, SQL Query Analyzer, Visual basic, MS office tools, Notepad++

Languages

C, Java, unit, SQL, PL/SQL, HTML and XML

Mobile Platforms

IOS, Android, Blackberry, Windows Mobile

Professional Experience:

Test Lead - Quber Inc Client: fifth Third Bank (Cincinnati, Ohio) 09/2022-Till Date

Responsibilities:

Development of Test strategies, Test plans and Test case executions.

Developing Functional and Technical test cases for regression and all phases of the project, Understand the business and ensure compatibility of various integrated computing systems; using risk-based analysis and ensuring quality and performance; ensuring that all products are defect free and compliant with technical specifications

Serve as the RPA COE technical interface with Organization IT

Review code for compliance and reuse and ensure code complies with RPA architectural standards

Responsible and accountable for maintaining the RPA Object Library

Supports automation opportunity identification and assessment activities

Lead problem identification/error resolution process, including tracking, repairing and reporting defects

Creates and maintains documentation to support role responsibilities for training, cross-training and disaster recovery

Serve as primary monitor of RPA control room to efficiently and effectively execute automations

Serve as final escalation point for automation execution and architectural issues

Monitor and maintain license utilization and subscriptions

Work with Organization IT change board and promotion process to promote automation code

Maintain/monitor RPA environments (Dev/Test/Prod)

Maintain RPA object library

Review and ensure automation runbooks are complete and maintained

Design and develop test automation framework; Enhance existing frameworks and scripts

Develop and execute automation test cases and procedures for functional software testing and regression testing of new development and maintenance releases

Provide automation solutions to reduce manual efforts performing system integration testing through manual and automation to validate the compatibility with internal and external systems, Develop and execute complex SQL queries and performing data fetches as required., Estimating the baselines for the functional testing, design and correctness of the test framework, Salesforce PlatformValidation of data integration services, data cleansing applications and data warehousing

ONSHORE TEST LEAD – Ascension Health

(Saint Louis, MO) 02/2021 – 09/2022

QA Lead

Responsibilities:

Configuration, customization, integration, and technical documentation of IVR solutions.

Works with business analysts and technical team to test customer contact center platforms.

Design and development of automated test scripts using Cyara, Selenium to test different types of Genesys IVR call flows (in-bound call flow, in queue call flow), conversational flows, complex queueing/routing.

Test and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS.

Health Insurance exchange HIX and experienced in health rules testing.

Troubleshooting the contact center issues (audio issues, call transfers, stuck calls, screen freezing)

Gathering and analyzing browser console logs and console network logs for any issues.

Creation of High level and low-level design based on the requirements.

Perform the day-to-day functions such as running of existing test cases/scripts, applications, jobs, reviewing logs for errors, writing or editing software and code, performing testing activities, and updating documentation

Coordinate activities with other technical and functional areas as required

Performing proof of concepts.

53 Bank (OHIO, CINCINNATI) 02/2016 – 02/2021

QA Team Lead

Project 4 : Centralized Indexing (RPA)

Blueprint integrates with both Process Mining, Discovery and Capture tools and leading RPA platforms, allowing your organization to accelerate RPA development with higher-quality automated processes.

Project 3 : B2B Portal

B2B portal is a system that enables users to make payment towards a loan which is taken from the bank. The portal system also provides users with a repayment schedule for loans which will specify when the user's first payment is due and the amount of the user's monthly payment.

Project 2 : Payments Data Archive

PDA database is a centralized database which will contain various payment transaction details, customer account details and other transactional level information. That would enable CSR’s (5/3 Customer service representatives) to provide endless services to the customer in a very effective way using front end search engines.

Project 1 : CCAS -Commercial Credit Authorization System

CBA is an automated Loan system that enables users to perform multiple functions related to the Credit process. The CBA Loan system is a core component of the straight through processing vision for the Credit process.

Responsibilities:

Validate test results in UiPath Orchestrator.

Create assets and maintain the server allocation to solutions

Validate results for attended and unattended bots in UiPath studio tool.

Execute .Net scripts and capture the web elements to validate the checkpoint.

Capture logs from Splunk tool and source element which helps Dev to resolve issue.

Work with Dev to create Source in GITHUB integrated with Jenkins.

Implement CI/CD process.

Implemented web services automation in free version of SOAPUI using Groovy scripting.

Develop automation testing framework in Katalon integrated with Selenium using JAVA for Web Application.

Develop test cases using Element Locators such as CSS, Xpath, ID and link text and Selenium WebDriver methods such as find Element, Find Elements for the Robotics Process Automation(RPA) solution on server and desktop.

Design understanding by going through the functional requirements.

Validate Automate process solution and document the test results.

Collaborate with Product owner or LOB, Business Analyst, Development and Build development teams to define and finalize the entry and exit criteria for QA activities.

Owning complete project QA deliverable, process, Quality and serve as first point of contact during testing life cycle (STLC & SDLC).

Performed Functional Testing, Data Driven Testing, and Cross Browser Compatibility Testing on different browsers like IE and Chrome.

Tested and supported project related production tickets and CRs.

Participate in all agile ceremonies as Sprint Planning, Daily Scrums, Sprint Reviews, Refinements and Retrospective.

Intellectual Voice Response (IVR):

Document software defects using Defect tracking systems such as Version One, Quality Center (HP ALM QC) and report to developers.

Performed requirements gathering from the stakeholders while adhering to SDLC industry best practices.

Used MS Project to create the project plan, allocate budget, resources and set milestones.

End to end testing of Fifth Third application on mobile devices

Work with the development and configuration management team for deployments into testing environments using DevOps tools like Jenkins and GitHub to achieve continuous integration (CI) and continuous delivery (CD).

Provide more info and risk in design and development of the test plan and test cases for testing several IVR applications.

Validate Call logs in Console and SPLUNK.

Production support On call and debug issues.

Experience in Pindrop Products which helps to authenticate customers.

Experienced testing in DTMF, speech recognition IVR applications.

End to End validation of Interactive Voice Response (IVR) and involved making genesis routing and IVR configurations.

Coordinating with the UAT (User Acceptance Testing) team and it completed in time. Analyzing the UAT issues and get faster resolution.

Validate the call routing to correct configured skilled entitlement.

Validate using a soft phone configured in the system and set the values in the console to make sure all the endpoints are interacted.

Developing and implementing test strategies and tools and creating QA test procedures.

Executing automated test scripts and conducting root cause analysis.

Extensive usage of CONSOLE environment for viewing Logs of the test calls and analyzing the logs. Report the bugs, modifications and changes to developers through QC.

Requirements Specification (FRS) and Business Requirements Document (BRD) and System Requirements Specification (SRS) for the project.

Utilized UML for process modeling and created Use Cases, Activity diagrams and Sequence diagrams using Rational Rose and MS Visio.

Maintained project documents to be used for collaboration with developers, QA, project manager, etc. on SharePoint.

Implemented Agile Scrum methodology of application development and set the velocity for each sprint cycle.

Extensive Mobile testing, Mobile browser, Online Web browser testing on Chrome, IE, Mozilla using RIT with the happy path and for Error States.

Services testing in SOAUP UI.

Organized daily Scrum meeting, planning meeting, review meeting, retrospect meeting and created the Product backlog.

Provided data modeling and migration data and developed user interface mocks using Microsoft Visio.

Developed Test Plan and Test Cases based on the Use cases, Functional Specifications and Design documents. Creating utilities for daily manual activities.

Experience in working with SQLite Database, Great knowledge in RDBMS and SQL queries.

Reviewed and presented project information to key stakeholders, identifying key messages, risks and opportunities. Involved in preparing POT (Proof of Testing) documents during test execution.

Worked as an SDET to create initial test plan, test cases, test documentation and test validation requirements for BI reports. Involved installing and managing different automation and monitoring tools.

Environment: Version1, SQL, Quality Center/ALM, Selenium WebDriver, Katalon, SharePoint, SQL, Genesis, interact, SOAP UI.

LG SOFT (BANGLORE- INDIA) 03/2015 to 02/2016

SENIOR ENGINEER

Participated in Meetings and Walkthroughs, interacted with other development team members to better understand system functionality in order to improve testing quality

Participated in agile methodology Scrum ceremonies which included Backlog grooming, Release planning, Sprint Planning, Daily Scrums, Daily Sprints, Sprint Review, and Sprint Retrospective meetings with the required participants for respective meetings.

Created SOP’s and STUBS for the project. Developed Testing Strategies and managed development of detailed test plans and schedules, coordinated all the levels of tests for different test phases - planning, design, setup, execution, and defect management manually.

Coordinated manual testing with external applications from outside the program and managed test environments for different technologies. Defect tracking and bug reporting using JIRA

Conducted data integrated testing by extensive use of SQL. Involved in System Integration, Manual testing, Regression testing and Load testing.

Developed Test Plan including estimation of Test efforts, and Test report document as per the project requirements

Regression in RIT testing.

Executed all Test cases in different phases of testing like Smoke testing, GUI Testing, Functional, Regression, Integration, System, End-to-End testing and User Acceptance Testing

Performed testing of Web Services using web services client generated using SOAP UI to track request and response SOAP Messages

Prepared the test data for positive and negative testing for executing the test cases

Prepared Traceability Matrix document using Test case and requirement documents

Used back-end database SQL queries to perform data integrity testing using RIT.

Worked closely with development, BA, and other QA team members to identify, report, and troubleshoot defects proactively and efficiently.

Coordinated with the developers and SMEs to resolve the defects and close them

Executed Test Cases, mapped requirements & Logged Defects using HP ALM/Quality Center suite

Participated in daily calls with business users, developers and weekly status meetings

Involved in preparing test data/ Test script for UAT (User Acceptance Testing) and participated in UAT signoff.

Environment: Agile, Scrum, Quality Center/ALM, VB Scripts, Quick test pro (QTP)/UFT, UAT, SQL Server, Windows, SOAP UI, AUT.

HCL TECHNOLOGIES (BANGALORE- INDIA) 08 / 2013 to 06 / 2014

TEST ENGINEER

Responsibilities:

Involved in developing Test Cases, Test Plan for application.

Involved in preparing detailed and reviewed Test cases to cover all the requirements.

Extensively worked with developer in reviewing the requirements.

Extensively Involved in Peer reviewing the Team members test scripts also Triage meeting.

Extensively involved in functional testing and verify the application according to the user perspective.

Reviewed Business Requirement Documents and Functional Specification.

Interfaced with subject matter experts and developers to resolve the problems while executing the test scripts and Test cases.

Experienced to Write Regression and Functional Test Cases and migrated all in HP QC.

Experienced on HP QC to report defects and test results. Created script to pull the metrics from HP QC like elapsed time for defect cycle.

Reported the bugs, Email notifications to the developers using the HP QC and Monitored HP QC.

Analyzed the Discrepancies, severity, tracking system and reporting through HP QC.

Experienced at version control and defect management at HP QC.

Used SQL to query the DB to verify application front end input value.

Experienced HP ALM as the test repository and used it for executing the test cases and scripts and logging & generating various reports and graphs for further analysis. Kept recorded defects in HP QC.

Used SQL queries to access data from different database tables.

Automated scripts were developed using Unified Functional Testing (UFT) to perform functional and regression testing.

Responsible for creating and enhancing Test Scripts by Creating Checkpoints, Synchronization points and Output values using HP Unified Functional Testing (UFT).

Worked closely with developers in reproducing bugs reported.

Analyzed Requirement documents to develop and Execute Test scripts and documented Test Cases corresponding to business rules.

Extensively involved in reviewing the scripts with the businesspeople.

Responsible for reporting daily status and progress of testing to the project team.

Environment: Windows, VB.NET, ASP.NET, SOAP UI, SQL server, Mozilla, J2EE, Jenkins, SVN, Agile, Web, HP ALM 11.5, HTML, Oracle on Demand, MDM, Web Services API, HP UFT 11.5, .NET

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