Machine Operator Customer Service

Hitesh Patel

*** ****** ****, ******, ** *****

Cell: 732-***-****

********@*****.***

SUMMARY

Experienced and professional CCNA knowledgeable in OSPF router and EIGRP configuration to help a company maintain its mission vision and reputation. Adapt at maintaining all types of Cisco hardware and software solutions designing small-scale network upgrades and troubleshooting network areas.

HIGHLIGHTS

Fully certified and trained in security routing and switching video voice and wireless configuration implementation and support

High level of quality customer service in technical support and IT network troubleshooting

Solid background in the utilization of software engineering fundamentals

Dedicated employee who is willing to work as many hours as it takes to get the job done

Excellent team player who develops a strong rapport with network users

WORK EXPERIENCE

Mahindra Tech

Associate CCNA Technician Feb 2017 – Curr

Worked with supervisors to install configure and administer IT architecture

Configured installed and administered switches routers QoS VOIP telephony security apps network protocols and firewalls

Designed and implemented IT LAN/WAN elements

Monitored and maintained performance of network

Provided technical support for all Tier1 levels

Assisted end users with network concerns

Performed diagnostics and advanced system troubleshooting

Attended management meetings geared toward minimizing IT issues and to develop projects

U. S Pharma

Blending Operator March 2015 To Dec

Monitored instruments recordings, flow meters, panel lights and listen for warning signals.

Managed all chemical processes using panel & control boards or semi-automatic equipment.

Record operating data and test results.

Participated in company meetings and assisted with training newly hired associates with machine operations

Monitored and improved safety procedures.

Molecule Wire Corporation

Fine Wire Machine Operator May 1999 To Aug 2014

Designs and adjusts equipment controls to set cutting speeds, depths, and feed rates according to work specifications.

Inputs proper measurements for machining based on blueprints and job orders.

Checks the progress of the machining process and makes all necessary adjustments when it is underperforming.

Maintains and troubleshoots machines before and after the procedure.

Programs the machine in accordance with work specifications.

Recalibrates the machine when a new series of cuts are ordered.

EDUCATION

CCNA Certification (2017)

Information Technology Center, ITC (India)

SKILLS

Proficient in QuickBooks and Microsoft Office, Languages like Python, HTML, PHP, SQL

• Bilingual: English, Gujarati and Hindi

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