Customer Service Data Scientist

STEVEN SHIROMA

Data Scientist

***** ***** **** ****** #** Phoenix, Arizona 85032 602-***-**** **************@*****.*** https://www.linkedin.com/in/steven-shiroma-793500239/ https://github.com/Shiromasteven

SUMMARY

Steven is a dedicated, customer focused, driven individual with a passion for game design and data. Steven possesses multiple technological and interpersonal skills stemming from his hobbies and computer, great customer service skills and valuable multi-tasking abilities. Motivated by challenging work and friendly collaborative atmospheres. Steven is passionate for code, Python and learning new languages.

TECHNICAL SKILLS

Python(Numpy, Pandas, Scikit-learn, Scipy), SQL, Supervised & Unsupervised Machine Learning

(Regression, Classification, Clustering), Deep Learning (Kerras, Tensorflow), Data visualization,

(matplotlib, seaborn)

PROJECTS

Sales Prediction Model Sales-predictions

• Extracted, processed & analyzed the dataset containing historical sales information from 10 Big Mart Stores.

• Developed a predictive model that can help retailers determine the number of sales they are going to make in the future to meet customer’s demands and expectations. Decentralized Smart Grid Planning Decentralized Smart Grid Project

• Visualized data correlation between features

• Trained and optimized a Random Forest model to 91% accuracy Hypothesis Testing Hypothesis-Testing

• Devised API Calls to collect data

• Assembled a MySQL database from the data

• Proved and disproved different null hypothesis.

PROFESSIONAL WORK EXPERIENCE

Gap Inc, May 2010 - September 2022

• Focused on customer experience.

• Connected and improved customer relationships.

• Grew company loyalty by facilitating brand credit card sign-up Amazon, Feb 2022 – June 2022

• Provided reliable, fast delivery of the company product.

• Helped encourage and grow other employee’s skills and encourage better working habits. EDUCATION

Data Science certificate, Coding Dojo, Orange County, CA, 2022 HD, Flower Mound High School, Flower Mound, TX, 2011

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