*** ******** **

Houston, Texas *****

832-***-****

adv12z@r.postjobfree.com

Deja Taylor

SKILLS

● Fluent in Microsoft Office

● Types over 45 words per minute

● Customer service, Project Management, Sales, Data Entry, SAP and Call center experience

EXPERIENCE

ICON Clinical Research- Operations Specialist

June 2021- Present

● I assist with the operation of multiple record keeping platforms via email response and inbound calls.

● Manage entry of user and system updates while maintaining privacy for efficacy of research studies

NRG- Customer Service Representative

October 2020- June 2021

● I answer 80-100 inbound calls daily to assist customers for all NRG lines of business while assuring their daily satisfaction.

● I use SAP, Microsoft Excel, and Microsoft Word to record customer interactions and payments.

Harris County Toll Road Authority- Customer Service Representative July 2019- February 2020

● I answered 50 to 80 inbound calls daily as a part of a call center team to deliver customer service to EZ Tag customers.

● Managed sensitive customer information and processed online payments with the use of a secure computer network.

EDUCATION

Texas Southern University, Houston —

August 2016- May 2018

● Pursuing a Bachelor's of Science;

High School Of Health Professions, Dallas -

August 2012- May 2016

● I have received my High School Diploma from the School of Health Professions at the Yvonne E. Ewell’s Townview Magnet Center. REFERENCES

● Narri S., Shift Supervisor(NRG) ; 347-***-****

● Jamie H., Manager (Renewal By Andersen); 214-***-****

● Bertha D., Team Lead (HCTRA); 832-***-****

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