Customer Service Office Manager
Resume:
TRANG
HOAI
PHAN
*************@*****.***
Katy, Tx 77450
Experienced Office Manager with ten years of experience in diverse front office and clinical environments. Incredible organizational, interpersonal, customer service and conflict resolution skills. Hands on experience in managing patients and a team. Skillful in guiding people on the phone and in person. Perfectly capable of performing all sorts of clinical, clerical and secretarial tasks in the most efficient way.
PROFESSIONAL SUMMARY
Nhan Hien Dentistry - Dental Office Manager
Houston, TX • 05/2013 - 01/2023
Cosmetic Dentist Of Katy - Dental Front Office
Coordinator
Katy, TX • 07/2009 - 05/2013
Accenture/Dynegy - Software Engineer
Houston, TX • 03/2003 - 12/2006
WORK HISTORY
Manage doctor schedules (personal, productive, planning, and training)
•
Lead training of new staff and continuing education amount current staff
•
• Tracking daily/monthly revenue and new patients
• Maintain and manage account receivables
• Ordering dental office equipment .
Managed over 40 calls per day to include scheduling, confirming, and greeting new patients, check in/check out all patients
•
Manage patient paperwork and input to computer (dental) software
•
• Present patient treatment plans
• Collections
• Insurance verification and predeterminations
Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
•
Writing code in MS Access and MS Excel for accounting department, Generating report for account payable and Receivable.
•
• Also using SQL to query data to generate consumer reports. SKILLS
MS Office to include Word,
Excel and Power Point
•
Dental and Medical
terminology
•
• Insurance billing and coding
• Customer Service
Interpersonal/Communication
skills
•
• Dental Software
University of Houston
Houston, TX • 05/1996
Bachelor of Science:
Computer Science
EDUCATION
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