JAMES HAYES

Havertown, PA ***** • 484-***-**** • adv105@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated Inside Sales Representative, motivated to achieve goals, meet deadlines and contribute to company success. Proven ability to establish rapport with customers/clients and exceed sales goals. Reliable and driven, with strong time management and prioritization skills. SKILLS

● Organized

● Energetic

● Strong Communicator

● Multi-tasker

● Dependable

● Punctual

● Courteous

● Collaborative

WORK HISTORY

Confirmation Specialist/Inside Sales Representative Yeureka Home Remodeling-Conshohocken, PA 07/2021-02/2023

● Initiated daily tasks for the service team including checking messages, confirming appointments, and launching the dispatch of service representatives.

● Demonstrated expertise on home improvement products and services (roofing, siding, windows, doors).

● Managed all communication between staff members and clients through phone calls or messaging systems exhibiting strong problem-solving skills and customer service.

● Organized daily scheduling; made dispatch decisions based on staff expertise, location, and availability to ensure timely and accurate appointments.

● Oversaw automated lead generation utilizing sales software; accepted, documented, called leads.

● Coordinated sales confirmation process to increase efficiency; checked validity of requests, verified addresses, and property ownership.

● Resulted appointments by canceling, rescheduling, or setting up virtually.

● Resolved issues and provided assistance to colleagues as necessary. Account Executive

Intelligreen- Hazelton, PA 03/2021- 04/2021

● Developed an understanding of thermal scanning technology and its security implications during the Covid pandemic.

● Identified and pursued new clients through prospecting, cold calling, and networking.

● Built and maintained strong relationships with key decision-makers at client organizations.

● Made approximately 50 calls and sent 50 emails per day while managing the pre call process. Seasonal Influenza Specialist

Ashfield Healthcare - Fort Washington, PA 09/2020 - 03/2021 and 10/2018 - 04/2019

● Acquired a clinical and technical understanding of Xofluza and the disease state.

● Established a commanding phone presence to engage targeted healthcare professionals and provide in-depth informational/promotional messaging as well as sent sample courses of therapy.

● Utilized customer networks, resources, and tools to increase sales and drive brand awareness.

● Complemented field representatives by reinforcing messaging, contacting out of reach providers, and facilitating future interactions with clients.

● Consistently exceeded required metrics for call productivity (ie., 20 details to Pharmacists per day, 55 calls per day, and 2.5 hours of talk time).

● Earned accolades for most details in an hour, most details in a day, perfect call winner, and getting sample courses of therapy shipped.

Service Plan Coordinator

Unique Indoor Comfort - Heating & Air Conditioning - King of Prussia, PA 06/2019 - 03/2020

● Tracked and recorded daily sales from technicians in Excel.

● Prepared service plan documents and reported data monthly to management.

● Communicated with about 40 customers daily to renew and extend contracts, schedule appointments, and address inquiries.

Physical Education Teacher

Plymouth Meeting Friends School - Plymouth Meeting, PA 09/2001 - 06/2018

● Taught students in Pre-K through 6th grade in cooperative and competitive sports and games.

● Provided instruction in proper technique through differentiated lessons.

● Managed student behavior through goal setting, positive reinforcement, and individualized modification plans.

● Communicated student growth in narrative progress reports.

● Collaborated with colleagues to gather and review student data to ensure needs were met in a positive, inclusive manner.

● Organized field day and special events.

Additional Work Experience

● Extended Day Assistant Director/Coach - Plymouth Meeting Friends School

● Assistant Sports Camp Director - ESF Summer Camps

● Supervisor of Counselors - Fun in the Sun Day Camp

● Assistant Coach - Harriton High School

● Instructor - Phillies Baseball Academy

EDUCATION

Bachelor of Arts: Elementary Education

Eastern University - St. David’s, PA

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