Service Representative Customer

JL

JAMES LEONHARDT

***************@*****.*** 812-***-**** Mount Washington, KY 40047

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Report Creation

Report Generation

Credit Card Payment Processing

Multitasking and Prioritization

Responding to Difficult Customers

Transaction Processing

Understanding Customer Needs

Verbal and Written Communication

Order and Refund Processing

Customer Account Management

Needs Assessment

Creative Problem Solving

Building Customer Trust and Loyalty

Courteous with Strong Service Mindset

Customer Service

Upselling Products and Services

Mass Tire & Auto Service Mt Washington

, KY

Customer Service Representative

01/2022 - Current

Taking customer complaint, diagnostic and repair, ordering parts and billing! Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Motorcycle repair Mt Washington, KY

Jim's Cycles

03/2018 - 03/2020

Owner and operations of motorcycle repair facility Phillips College of Nursing Louisville Kentucky

Associate of Science in Chemical Dependence

04/1995

Summary

Skills

Experience

Education and Training

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