Technical Support Desktop

KARTHIKEYAN A

Technical Support Engineer

Mobile Number :638-***-****

***************@*****.***

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■CareerProfile

Technical support professional offering extensive experience and thorough knowledge of different operating systems, hardware, desktop peripherals, IT network systems and firewalls.

Over 2+ years experience as a desktop support engineer for three organization. Functional Skill Areas and Key Strengths :

Operating Systems : Windows Xp,7,8,10 &Windows 2003/2008/2012/2016/R2 MS Office IT Network component

– Switches and Routers and Firewall.

Hardware : Hp and Dell

Ticketing Tool : Service Desk.

Ability to work without supervision and to take initiative.

Customer service oriented – Good communication skills used to support various technical issues and desktop operation queries.

■Objective–Serveasfirst-level contact for general desktop related issues and as the higher level for other IT network problems.

SKILLS :

■UBUNTUBU LINUX: Knowledge in UBUNTU Basic commands,network configuration,disk Management and Partition,YUM,NFS,Samba Server.

■NETWORKING: Knowledgein Designing IP address scheme using Subnets,ARP,VLSM Configuring Router and Switches,Switch configuration VLAN,Routing

■Protocol(RIP,EIGRP,OSPF),TELNET,SSH,ACL,ICMP,HSRP,CDP,Switch configuration VLAN,Training.knowledge in CISCO switch 2950,CISCO Router 2600,CISCO Packet Tracer

■BasicsofCloudComputingConcepts.(AWS)

■Office365BasicKnowledge.

■WindowsSupport

Professional Experience

Getronics Solutions Pvt Ltd,Bangalore Dec 2021 – Feb 2023 Technical support Engineer

Provided technical support, including identifying problem incidents with their subsequent resolutions.

Knowledge on Managing & Maintaining a Windows 7, 8.1 & windows 10 operating system.

Remote Support like Anydesk and Teamviewer.

Knowledge in DNS, DHCP.

Troubleshooting And Maintaining Desktop

Addressing user ticket sand troubleshooting,regarding Application(MSOffice,SAP,troubleshooting,Wirelessdevice installation and troubleshooting.

Exposure in monitoring and ticketing tool(BMC TicketingTool).

Hands on Experience in Remote Infrastructure Management and support Vendor.

The system related to any hardware issue, physically verified replaced the defective parts.

Software installed on a SCCM client server, so I have a local network used to install the Windows OS.

I have Outlook PST file transfer, and Email certificate generated.

System hard disk issue, so the hard disk I connected secondary and get the data.

Cisco Router and Switchs on the software upgrade support and if any switches issue putty software used to remote via support on the network team.

Raptor Technologies India Pvt Ltd,Coimbatore Feb 2021 – Oct 2021 Executive Technical support

System related Hardware and Software issue Troubleshooting.

Parallels software used for Virtual installed Windows Os on the Mac Note book.

System related blue screen error I have physically verified the reboot difficulty,so that I can boot the PC in safe mode.

i had Linux(Redhat, ubuntu,kali Linux) terminal commands used to install the windows software on the linux laptop.

Statex Engineering Private Limited,Coimbatore March 2020 -July 2020 Hardware Trainee Engineer

System related Hardware issues Troubleshooting and Back end support for SQL software.

Vb software front end runtime error identifies and resolved.Install, delete, modify cmd used.

Maintained company peripheral network devices regularly, including printers and scanners.

Tested the IT networking systems, monitored the performance of network servers and maintained firm’s computer systems.

Ensured functionality of desktop systems throughout departments through frequent evaluations and routine maintenance.

Planned and executed routine repairs and system upgrades. EducationQualification

• Diploma in Computer Science Engineering in the year of 2014 to 2017, Nachimuthu Polytechnic College,Pollachi with percentage of 68 .

In the year of 2013, finished the SSLC at Gandhi Kala Nilayam,Pungamuthur,Pollachi With percentage of 79%.

■Awards/Certificates/Conferences

CCNA Certified in the IMS Global Academy in Coimbatore.. Personal Information

Date of Birth : 22-12-1998

Father’s Name : T. Aruljothivel

Personal Status : Married

Languages Known : English,Telugu & Tamil.

Hobbies : Playing Cricket, Chess

Permanent Address : 1/120,Koolanaickenpatti, Gomangalam post,Pollachi-642107. Declaration

I hereby declare that the all the information furnished herein are true and correct to the best of my knowledge and belief.

Place:

Date: (Karthikeyan A)

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