Associate Sales Customer Service

Nighat Shaheen

**** ***** ***** **, *******, VA *2031

571-***-**** • **********@*****.***

Sales Manager key holder with 2+years of experience in training and customer service, supervising

sales staff and inventory merchandising, shipment tracking online inventory design, entry level finance

and planning and implementing sales strategies while leading a team of 60 associate sales staff. I

Seeking to bring my proven record of team leading and launching successful sales management

Skills

Languages: Proficient in speaking English, Urdu, Hindi

Software: Microsoft Office Suite 2016 (Access, Excel, PowerPoint, Word)

Support: Helpdesk: customer service support (email, phone, and in-person), Sales Support (research market, product, service, and client information)

Project Management: Project Management individual and group experience leading, communicating, negotiating, problem solving, and influencing project delivery and outcomes.

Soft Skills: Communication skills, customer service, cold calling, computing operation, multilingual, live chat,

Administrative experience, computer skills, sales management, business development, training development, management, negotiation, salesforce, presentation skills, crm software

Experience

JCPenney Fairfax, VA

Sales Manager November 2020- Present

Customer Service & Sales – Directs Customer Service and sales activities in store; resolves customer

issues and concerns. Models and holds team accountable for outstanding customer service. Actively

listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled

appropriately

Store Merchandise Standards – Manager’s merchandise standards through Put to Fixture, SET, and

Visual process execution. Maintains high merchandise presentations standards, actively leads the team

in planning and execution of all merchandise and visual elements in the store, including the pricing

and signing process. Promote company merchandise strategy and identifies local opportunities to drive

sales. Oversees efficient and clean recovery standards for the sales floor and fitting room processes

within the store.

Key holder

Access to three combination safes two cash one jewelry safe morning cash deposits an oversight of

all departments.

Education

Karachi University Karachi, Pakistan

Associates degree in International Relations January 2014– October 2019

High School Karachi, Pakistan

Honors High School Diploma January 2011 – December 2013

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