Administrative Assistant Customer Service
Resume:
Amy D. Grant
Cockeysville, Maryland 21030
Phone: 410-***-****
*********@***.***
OBJECTIVE As a responsible, self-motivated individual, I am interested in obtaining a customer service/administrative/accounts payable position where I can effectively utilize skills.
PROFESSIONAL SKILLS:
Proficient in the operation of personal computer applications to include:
MS Office
McKesson and GHX On Demand A/P,
Siebel (Oracle Program).
Spectra Property Management Software
WorkSpeed Building Management Software
AS400
ProCore
Johnson Controls Federal Systems Federal Reporting System
Also proficient in the use of office equipment to include fax machines, typewriters, photocopiers, calculators, etc.
WORK EXPERIENCE
04/22 – 07/22 Kforce (Johnson Controls Federal Systems) Edgewood, MD
Administrative Assistant/Field Operations
Create purchase orders for buying parts to repair security, HVAC, plumbing parts etc.
Create service orders for regular repairs and security repairs on base at the Edgewood Arsenal
Reach out to vendors for invoices to match up with packing slips to enter onto materials log
Keep track of Service Order Material Tracking Lists for when adding and removing service orders as needed.
Organizing preventive maintenance and service order repair tickets for scanning into ProCore.
Placing orders for equipment and other mechanical items as needed via purchase orders as requested
02/22 – 04/22 Robert Half & Associates (USA Lacrosse) Sparks, MD
Financial Department and Customer Service Call Center
Heavy data entry, entering membership names from spreadsheets into membership program an saving them for the year.
When that was slow, then I was sent downstairs to the call center to help with mailing out the 2022 rule books to customers.
I also assisted with verifying identifications to make sure they were authentic according to guidelines provided.
I took calls when the other two representatives were on lunch or out of the office for the day.
10/20 – 08/21 PDP Group, Inc. Hunt Valley, MD
Title Corrections/Title Correction Status Follow Up/Customer Service
Review titles for assigned states for corrections
Pull titles for errors and return to dealerships or state DMV for correction
Make necessary follow phone calls to dealerships for status of corrections
Take incoming calls from customers for Ally, dealerships, etc. fielding a variety of questions related to titles
Assist in training new employees with answering any questions they may have.
Gap in employment 5/2020 to 10/2020 due to Covid-19 during which time I collected unemployment until I became employed again.
2/18 – 5/20 Valley Management Group, Inc. Pikesville, MD
Administrative Assistant/Customer Service
Maintain tenant and contractor certificates of insurance
Schedule preventive maintenance services including, but not limited to, HVAC, plumbing, elevator inspections, fire sprinkler inspections, etc.
Sort and distribute incoming mail to appropriate staff
Field invoice payment inquiries from various contractors
Create and maintain new tenant lease files
Maintain and update tenant emergency phone numbers and email contact lists
Field tenant service requests and forwarding to the appropriate personnel
Maintain purchase order log in coordination with service-related invoices
5/13 – 2/18 Vixxo Linthicum Heights, MD
Accounts Payable Processer/Customer Service Rep/Team Trainer/Equipment Project Manager
Audit invoices from service contractors for payment submission (5/13 – 1/14)
Follows up with service providers on service request management from dispatch to completion of service requests.
Creates new service requests to the correct service provider if originally assigned to incorrect service provider.
Assists customers with getting up-to-date information and help in creating service requests as need
Completes project form to order various pieces of capital equipment that need to be replaced in stores
Communicates with service providers on a weekly basis to make sure invoices are submitted in a timely manner
Correspond with service provider to make sure tickets with monitoring company are properly closed out.
Trains new hires in standard operating procedures.
4/12 – 5/13 University of Maryland Medical Center
Accounts Payable Invoice Processor
Responsible for electronic and manual entry of invoices into HEMM and GHX On Demand A/P
Review vendor statements and requesting outstanding invoices for processing
Compare accuracy of purchase orders against invoices and certify them for submission to Accounts Payable
Responsible for following up on open purchase orders and prepare month-end reports
7/99 – 2/12 TruGreen LandCare, LLC Ijamsville, Maryland
4/09 – 8/11: Office Administrator/AP Coordinator Northeast Region
Create purchase orders for Headquarters and five branch offices
Responsible for reviewing vendor statements and requesting outstanding invoices for processing
Compare accuracy of purchase orders against invoices and certify them for submission to Accounts Payable
Track and submit company credit card invoices
Responsible for following up on open purchase orders and prepare month-end reports
Purchase safety equipment, office supplies and marketing supplies for Headquarters staff and five branch offices
Review sales expense reports for accuracy
Act as an alternate payroll administrator
Review incoming mail and distribute to appropriate managers
Check customer payments for accuracy and apply same to proper accounts
Responsible for maintaining personnel files on each associate
Currently being trained in Accounts Receivable duties
7/99 - 4/09: Payroll Clerk/Administrative Assistant
Type client contracts, letters and memorandums for area managers using MS Word
Finalize draft correspondence and review for sentence structure, grammar and spelling
Handle all incoming phone calls using a multi-line phone system and properly direct calls to the appropriate manager or staff member
Maintain client files and client contact lists
Process time and leave records in the payroll accounting system for 80 employees on a weekly basis
Process new employees in payroll accounting system.
Maintain confidential personnel files
Maintain sensitive and/or confidential administrative issues regarding customer complaints
Assist office manager with billing clients and preparing work orders in the accounting system
Review incoming mail and properly distribute it to appropriate staff
Work with corporate office personnel in Memphis, Tennessee, when making travel arrangements for branch and area managers
Maintain Excel spreadsheets for monitoring fuel usage for tracking branch and area office expenditures
Prepare and maintain organizational charts using PowerPoint
EDUCATION: June 1989 Graduate of Chesapeake High School, Baltimore, Maryland
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