Supply Chain Quality Manager
Resume:
Isabelle Tellkamp
Houston, TX • 346-***-****
Summary
Vice President
Self-motivated, innovative Operations, Global Supply Chain, and Logistics Professional with 15 years of experience with global corporations.
Proven track record of overseeing multi-region logistics, procurement, and planning. Adept at building high-performance teams and fostering a culture of continuous improvement, through collaboration and leveraging technology. Skilled in achieving significant cost savings, improved supplier performance, and increased customer satisfaction. Leveraged extensive experience in process standardization, data automation, and logistics to drive cost savings and improve performance. Led successful projects in establishing Logistics Centers of Excellence and implementing automated tools for global logistics operations. Utilized Power BI and Tableau for Analytics and data visualization to increase business efficiency. Profound ability to continuously seek innovative opportunities to enhance supply chain excellence and drive business growth. Multi-lingual, proficient in English, French, German and Dutch.
Areas of Expertise
•Global Supply Chain Management
•Quality Assurance & Inventory Control
•Cost Optimization & Logistics
•Process Mapping/ Optimization
•Operations & Project Management
•Lean Manufacturing & Sourcing
•KPI Development & Sales Planning
•Automation/ Data Visualization
•Team Leadership & Development
•Stakeholder Management
•Six Sigma & Strategic Planning
•5S+1 Methodology/Workflow
Accomplishments
Achieved successful risk mitigation of supply chain disruptions by dual sourcing the top 20% of parts that accounted for 80% of sales dollars, resulting in $395M in sales revenue.
Attained reduction of raw material shortages risk by regionalizing $95M of Supply Chain Spend and shortened lead time.
Accomplished $800k savings through six successful kaizens and offered technical advice to improve quality assurance through customer surveys, verbatim analytics, and PEAK customer service.
Generated $2.7M in net cost savings by setting up a Logistics Center of Excellence through process standardization, data automation, and logistics tools for every site.
Career Experience
Director of Global Supply Chain, Discrete & Industrial, Oct 2021 – Present
Emerson Automation Solutions (AUTO/SOL), Florham Park, New Jersey
Spearhead global supply chain activities for Discrete & Industrial, accountable for encompassing & managing global elastomers, plastic molded parts, steel, aluminum, rubber, resin, and electromechanical coils, as well as logistics and indirect materials across eight worldwide sites. Perform insourcing of coils and plastic parts low runners D Parts and reduce lead times to under ten days.
Achieved success with strategic Dual Sourcing, Insourcing, and Direct Material Commodity Sourcing Programs that drove a 22% year over year Net Material Inflation Savings (Metals, Plastic, Rubber & Coils).
Delivered a $231M sales impact by Dual Sourcing the top 80% of Supply Chain parts.
Boosted Inventory Turns from five to nine, reduced Customer Backorder Rate from 3% to 1%, and improved Freight Bill Accuracy from 88% to 99.5%.
Decreased Shipping and Freight Cost per Unit by 35% for air & ocean and achieved an increased on-time Shipping Rate from 87% to 95%. The number of 24-hour Delivery Orders increased from 20% to 58% and late delivery rate decreased from 20% to 2%.
Director – Global Operational Excellence, Oct 2020 – Sept 2021
Emerson Commercial & Residential (COM/RES) Solutions, St. Louis, Missouri
Enhanced the quality, safety, reliability, and speed of Emerson's global operations, served as a functional leader and expert in Continuous Improvement and Operational Excellence and applied both daily management and strategic solutions. Established and monitored Key Performance Indicators, including Lean Manufacturing advancements, and fostered cross-team collaboration to improve decision-making and problem-solving. Facilitated problem solving, A3, 5 why, and root cause analysis to eliminate waste. Spearheaded the establishment and upkeep of KPIs and DVM to drive success in 3PL processes (e.g.: RFP, Negotiation, Contracting, Performance Management, Issue Management / Escalation). Managed the 3PL contract life cycle to ensure a seamless end-to-end customer experience.
Built strong relationships with corporate partners across Emerson by identifying cost savings through kaizen facilitation, business and budget reviews, and value stream mapping to eliminate waste.
Optimized property productivity by managing the Centralized Scheduling Department, assisted the executive team in analyzing labor analytics, transitioning to the optimal FT/PT ratio, reducing overtime, and optimizing schedules for maximum productivity.
Delivered analytical support to continuously improve 3PL operations management standards and processes through gap analysis and identification of improvement opportunities.
Fostered collaboration with Regional Distribution Operations, Logistics Procurement, Segment Deliver and Global Deliver Excellence to prioritize and maintain the 3PL sourcing pipeline and project plan.
Functioned as a project manager by deploying and tracking performance standards for a subset of 3PL services and key suppliers, to ensure standards were met.
Global Logistics & Supply Chain Services Manager, Actuation Technologies Manager Jun 2019 – Oct 2020
Emerson Automation Solutions, Houston, Texas
Pioneered the optimization of Emerson's Global Supply Chain Services and Logistics Programs, collaborating with all global locations to drive cost and lead time improvements. Oversaw Business Unit KPIs, supervised production of Global KPI Reports, and collaborated with sites to enhance Payment Term Improvement and Parity. Embodied Power BI to develop dashboards and ensured execution of FY 2021 Supply Chain Enhancement Projects through collaboration with web developers and supply chain analysts. Revolutionized lead time and country of origin tracking through automating the information in the ERP system. Instituted the Expedite Airfreight Request tool, establishing a global standard for delegation of authority and control. Led the Analytics for Operations and Supply Chain, data storytelling, visualization, Tableau & Power BI Analytics, and served as the main point of contact for the Global Supply Chain and Operational Excellence KPI Dashboards.
Reduced reliance on airfreight and continued to realize cost reductions through regionalization and consolidation, with a keen focus on competitiveness.
Created and launched a cutting-edge Automated Global Logistics Dashboard to monitor performance against established logistics targets.
Designed a new direction centered on Automation and Digitalization and offered support for the Manila Center for Global Process Improvement initiatives and projects.
Crafted sourcing strategies for commodities with an annual spend of $18M, including Pipe Valves/Fittings, Fasteners, Gaskets, and Rubber & Plastic Parts.
Qualified regional suppliers with a focus on cost control and lead time reduction, reviewed, negotiated and executed contracts with awarded suppliers, and supported supplier performance initiatives.
Maximized global spend for same parts utilized across multiple manufacturing sites, identified Best Cost Countries with local warehousing, substantially reduced lead times for shipping AA/A, B, and C parts through local warehousing, and managed suppliers globally for RDSL and cost savings.
Logistics & Trade Compliance Lead, May 2016 – May 2019
TechnipFMC – Surface Technology Americas, Houston, Texas
Steered a centralized Global Logistics organization, inspiring efficiency and workforce scalability. Harmonized logistics processes and procedures across eight Global Logistics Centers. Directed twelve direct reports and three dotted line reports spread across three global regions. Led the development of U.S. Supply Chain Security Manuals for three divisions with 15 global locations.
Generated 27% reduction in Logistics International Freight Spending for FY 2017 & FY 2018 and 25% reduction in Logistics Domestic Freight Spending for FY 2017 & FY 2018.
Conceived and executed the International Freight Forwarder Matrix, setting a standard for evaluating the performance of Freight Forwarders and third-party entities.
Import / Export Sub – Regional Quality Manager, Dec 2012 – Mar 2016
Kuehue & Nagel International AG, Houston, Texas
Directed a leading, global freight forwarder with over $25B in revenue and 82K employees, operating in Switzerland. Stewarded a multi-state import and export airfreight system, a national data quality system, and multiple internal performance monitoring and support systems, serving key clients such as Schlumberger, Cameron, TechnipFMC, NOV, and SABIC. Analyzed key performance indicators.
Additional Experience
Professor of Business, Tenured Faculty, Southern Nazarene University, Bethany, Oklahoma
Professor of Business & Foreign Language, Tenured Faculty, Southwest Christian University, Oklahoma City, Oklahoma
Education
Doctor of Philosophy in Business Administration (Ph.D.), Expected by May 2024
University of Dallas, Texas
Master of Business Administration (MBA)
Mississippi State University, Starkville, MS
Master of Arts in French
Mississippi State University, Starkville, MS
Bachelor of Science in Business Administration (BSBA)
Mississippi University for Women, Columbus, MS
Personal Achievements
Certified Level 1 Coach, United States Tennis Professional Association
Professional Tennis Coach
Awarded Full Tennis Scholarship, Division 1 Women’s Tennis Program, Troy State University, Troy, Alabama
Ranked 88th in World Junior Rankings, International Tennis Federation (ITF)
Ranked 435th in the World, World Tennis Association
Member, South Africa Junior National Tennis Team
South African Representative, Junior Tournaments, ITF, (U.S. Open, French Open, Japan Open, and Philippines Open)
Languages
Fluent in – English French German Dutch Afrikaans Zulu Northern Zuthu
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