Service Rep Customer
Resume:
Maricela J Huerta Olvera ************@*****.***
Rockford IL.,
Professional Experience
Supervisor
United Parcel Service - Rockford, IL
Supervise eight to fifteen employees
Meet or exceed all established standards for accuracy and productivity Perform payroll duties
Establish and promote a positive, team-oriented work environment emphasizing employee involvement, proactive communication, inter-departmental cooperation, and continual improvement on all levels.
Shift Manager
Road Ranger Pilot - Beloit, IL
2015- 2016
Direct, supervise, and give regular feedback on performance of shift staff Maintain daily production levels and review the daily log sheets for discrepancies Supervise and follow-up on actions taken to correct issues using control systems Multi- Unit Manager
Subway Restaurant - Rockford, IL
2012 - 2018
Place store orders, deposits to the bank, make schedules, ensure a great customer experience. Multitasking to exceed customers’ expectations
Keep accurate cash, sales, food cost, payroll and inventory control records and accounts for variances.
Customer Service Rep
NCO Customer Management - Rockford, IL
2009 - 2012
Consistently meet or exceed team goals
Inbound and outbound calls to/from customers, typing skills, Listen, understand, and take quick action
Adaptable to changing situations
Maricela J Huerta Olvera ************@*****.***
Rockford IL.,
Programming and Software Skills
Proficient with MS Office, Outlook, Word, Excel, PowerPoint, access Relevant skills
Excellent Problem solving skills
Excellent interpersonal, intrapersonal, communication and listening skills Pristine analytical ability
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