James Edward Doughty III adv0ql@r.postjobfree.com 202-***-****

OFFICE ASSISTANT / CUSTOMER SERVICE ASSOCIATE/ WAREHOUSE ASSOCIATE

Organized, dependable customer service professional. Creative problem-solver, seeking opportunities at an innovative company that values focused team players who produce tangible results and deliver in a pinch. Forward thinking individual who enjoys non-routine work with challenges and learning opportunities. Consistently strives to build a high level of trust and respect with co-workers and customers, and meet/exceed expectations.

SKILLS / EXPERTISE

Customer Service: Processed food orders, completed sales transactions, assisted with monitoring quality control, and built strong rapport with customers.

Warehouse Associate: Pulled, packed and shipped orders in an accurate manner. Organized stocks and maintained inventories. Restocked materials as and when required. Processed and packaged goods in a time efficient manner.

WORK HISTORY

Warehouse Associate – Express Employment (FedEx) – Sparrows Point, MD – November 2021 to January 2022 (seasonal position)

Loaded and unloaded delivery trucks with packages according to company protocol

Verified merchandise orders to ensure accurate delivery

Worked with team to ensure that all safety protocol was enforced

Clean and Clear Pest Control - Extermination Technician - October 2020 to November 2021

Assisted with using chemicals and traps to exterminate insects and rodents

Maintained schedule for appointments

Assisted with special projects as requested by manager

Warehouse Associate – NAPA Auto Parts Warehouse – Laurel, MD – January 2019 to Sept 2020

Loaded, unloaded, and packed auto parts to and from designated storage areas according to company protocol

Verified shipping information prior to truck distribution

Worked with team members to ensure that orders were fulfilled in a timely manner and with accuracy

Assisted with other projects as requested by warehouse managers

Dental Assistant – Bowie Family Dental – Bowie, Maryland – February 2018 to January 2019

Retrieves records for current patients and creates records for new patients

Greets patients and directs them the operatory

Reviews daily schedule to set up appropriate trays and instruments

Assists with minor procedures under the direction of the Dentist

Stocks operatory with necessary supplies

Assists front office as back-up receptionist

Food Server – Cooper Canyon Restaurant – Lanham, MD – March 2016 – February 2018

Delivered friendly and efficient service to ensure a pleasant dining experience for guests by suggesting menu items, and preparing specialty drinks according to corporate specifications

Trained new servers on menu knowledge and steps of quality service

Ensured that orders were taken accurately and delivered in a timely manner

Ensured that credit food bills are complete and accurately submitted for payment

Office Assistant - Pyramid Business Solutions – Upper Marlboro, MD - January 2014 – March 2016

Maintained office operations by scheduling appointments, ordering supplies and maintaining good customer service

Schedule appointments for service technician, plumber, and delivery company

Maintained customer database

Ordered supplies as requested and required

Served customers by assisting receptionist, responding to inquiries, forwarding messages, confirming customer orders and advising customers of order status

Assisted with creating content and providing photographic content for marketing brochures

Daycare Assistant - Nuturing Nest Family Home Daycare – Upper Marlboro, MD - March 2013 – January 2014

Assisted with daily care of children

Planned activities, and age appropriate field trips

Taught early education skills, and created lesson plans

EDUCATION

High School Diploma Equivalency Certificate obtained September 2016

Coursework in Early Childhood Development at Wise High School (Child Development I and II)

Course work at Prince Georges Community College, 2018, pursuing degree in Business Management

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