Warehouse Associate
Resume:
James Edward Doughty III ***************@*******.*** 202-***-****
OFFICE ASSISTANT / CUSTOMER SERVICE ASSOCIATE/ WAREHOUSE ASSOCIATE
Organized, dependable customer service professional. Creative problem-solver, seeking opportunities at an innovative company that values focused team players who produce tangible results and deliver in a pinch. Forward thinking individual who enjoys non-routine work with challenges and learning opportunities. Consistently strives to build a high level of trust and respect with co-workers and customers, and meet/exceed expectations.
SKILLS / EXPERTISE
Customer Service: Processed food orders, completed sales transactions, assisted with monitoring quality control, and built strong rapport with customers.
Warehouse Associate: Pulled, packed and shipped orders in an accurate manner. Organized stocks and maintained inventories. Restocked materials as and when required. Processed and packaged goods in a time efficient manner.
WORK HISTORY
Warehouse Associate – Express Employment (FedEx) – Sparrows Point, MD – November 2021 to January 2022 (seasonal position)
Loaded and unloaded delivery trucks with packages according to company protocol
Verified merchandise orders to ensure accurate delivery
Worked with team to ensure that all safety protocol was enforced
Clean and Clear Pest Control - Extermination Technician - October 2020 to November 2021
Assisted with using chemicals and traps to exterminate insects and rodents
Maintained schedule for appointments
Assisted with special projects as requested by manager
Warehouse Associate – NAPA Auto Parts Warehouse – Laurel, MD – January 2019 to Sept 2020
Loaded, unloaded, and packed auto parts to and from designated storage areas according to company protocol
Verified shipping information prior to truck distribution
Worked with team members to ensure that orders were fulfilled in a timely manner and with accuracy
Assisted with other projects as requested by warehouse managers
Dental Assistant – Bowie Family Dental – Bowie, Maryland – February 2018 to January 2019
Retrieves records for current patients and creates records for new patients
Greets patients and directs them the operatory
Reviews daily schedule to set up appropriate trays and instruments
Assists with minor procedures under the direction of the Dentist
Stocks operatory with necessary supplies
Assists front office as back-up receptionist
Food Server – Cooper Canyon Restaurant – Lanham, MD – March 2016 – February 2018
Delivered friendly and efficient service to ensure a pleasant dining experience for guests by suggesting menu items, and preparing specialty drinks according to corporate specifications
Trained new servers on menu knowledge and steps of quality service
Ensured that orders were taken accurately and delivered in a timely manner
Ensured that credit food bills are complete and accurately submitted for payment
Office Assistant - Pyramid Business Solutions – Upper Marlboro, MD - January 2014 – March 2016
Maintained office operations by scheduling appointments, ordering supplies and maintaining good customer service
Schedule appointments for service technician, plumber, and delivery company
Maintained customer database
Ordered supplies as requested and required
Served customers by assisting receptionist, responding to inquiries, forwarding messages, confirming customer orders and advising customers of order status
Assisted with creating content and providing photographic content for marketing brochures
Daycare Assistant - Nuturing Nest Family Home Daycare – Upper Marlboro, MD - March 2013 – January 2014
Assisted with daily care of children
Planned activities, and age appropriate field trips
Taught early education skills, and created lesson plans
EDUCATION
High School Diploma Equivalency Certificate obtained September 2016
Coursework in Early Childhood Development at Wise High School (Child Development I and II)
Course work at Prince Georges Community College, 2018, pursuing degree in Business Management
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