Customer Service Billing Specialist

BETTY ECKENRODE

512-***-**** – ******@*******.*** - PO Box 160 Johnson City, TX 78636

Utility billing specialist who provides exceptional customer service and clerical support with experi- ence setting up new accounts, disconnections, service orders, and collecting cash and electronic payments.

CITY OF JOHNSON

CITY

April 2012 – present

UTILITY BILLING/PERMITS CLERK

• Handled customer service for all city departments by assisting with recep- tion and clerical duties as needed

• Assisted with permits for Water, Sewer, and Garbage Departments

• Assisted with utility billing & court payments

• Set up new utility billing accounts, processed disconnection and service or- ders, repairs, maintenance, and usage information

• Balanced collections, received deposits, service fees, and other fees

• Helped the Mayor and City Council Members with various tasks and projects AT&T

Jan 2004 – May 2012

CUSTOMER SERVICE

• Handled incoming calls with customers to handle questions and support for new phone service

• Word, E x c e l, O u t l o o k • S t r o n g C u s t o m e r S e r v i c e S k i l l s

• B i l i n g u a l ( E n g l i s h a n d S p a n i s h ) • U t i l i t y B i l l i n g / P e r m i t s

• S e r v i c e B i l l i n g, C a s h i e r i n g, C o l l e c t i o n s, N e w A c c o u n t s

• C a s h a n d C r e d i t H a n d l i n g

EXPERIENCE

SKILLS

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