Customer Service Associate
Resume:
michelle kregeloh
Fairview Heights, IL *****
***********@*****.***
#readytowork
Work Experience
NTB CSA (customer service associate)
August 2020 to October 2022
• Computer trained on tbc system tickets based off of what work needed done.
• Set appointments with return customer info attached, or new customer account set up.
• Wrote up vehicle tickets for work inspections and what to address per customer request.
• Pulled in cars to bay area with spotters.
• Took info off cars (go sheets) to put in system to write up work orders.
• Closing and opening procedures, key holder, cash drawer, paperwork and print outs at end of night.
• Deposit done at night if any through dts system.
• Ordered tires through distributors for customers.
• Made a percentage/$ off of sales of tires, selling of other services, etc.
• Making phone calls to customers on updates on vehicle etc.
• Signed invoices for deliveries of batteries, tires, parts etc.
• Helped customers apply for ntb credit card.
• Made monthly bonuses based off of sales etc.
Merchandiser part time
InStore Groups - Caseyville, IL
October 2018 to 2020
Circle k merchandising gift card displays/resets
• 4 cracker barrels merchandising jewelry displays
• 7 eleven/shell gas stations gc displays/resets
• Loves and Pilot Js
• Murphys usa gas stations resets, missouri
Merchandiser (part-time)
Scotts Miracle Grow Company - Fairview Heights, IL March 2009 to 2019
merchandise 2 lowes and 2 home depot stores in area, stock and reset product, pricing and signing, communication with management, using a pallet jack, using phone/scanner device, seasonal work part time
ASM
Customer Service
Shoe Carnival - Fairview Heights, IL
January 2018 to March 2018
Fairview Heights, IL
January 2018 to March 2018
Training for key cert., front end cashiers, break schedules, budget, sales goals printed every hour and run promos on mic, count down drawers and safe open to close, help in depts running shoes for new freight, help with truck on thurs., customer service, overrides when needed etc.
Merchandiser
Academy Sports + Outdoors - O'Fallon, IL
October 2016 to January 2018
Pricing, signing, register, markdowns, setting planograms, folding, freight to sales floor, inventory, printing signs, price changes, did overnight for a week in footwear to redo the dept., help set up store from scratch
Key Holder
JCPenney - St. Louis, MO
February 2016 to October 2016
lead operations assoc jcp - St. Louis, MO
February 2016 to October 2016
Responsibilities open cash room for the day, .com reports, pricing, signing, rfid scan of inventory shoes/jewelry, in charge of 4 people for truck, door to floor merchandise, key holder for store etc.
Accomplishments timing of signing every other day and making sure signs were on every rack, reports from computer on markdowns, pricing changes, keeping track of everyone's productivity for the day before they leave. Skills Used how to just concentrate on what signs you have and not what you don't need to sign and making sure every sign has a sign topper on it, (accuracy) in a timely manner
Customer Service Associate
JCPenney - Fairview Heights, IL
October 2015 to February 2016
Responsibilities put clothes away, cashier, help with payments, apply for credit, open closing registers closing store straightening
Accomplishments customer service comes first
Skills Used good listening skills and did the right thing to help customers save money. Head Cashier
home depot
May 2013 to November 2014
Responsibilities responsible for 16 cashiers and opening and closing procedures. Accomplishments became head cashier within 6 months. Education
High school diploma
Skills
microsoft word, windows 10, fax/copier/printer. (10+ years) mobile device for online orders and scanners for pricing (2 years) Zebra printer's, handheld scanners, garvey guns, symbols (10+ years) Retail Management
Team Lead
Key Holder
ASM
Keyholder
Planogram
Pruning
Planting
Gardening
Merchandising/resets at murphys in missouri, gc resets at circle k, 7 eleven, jewelry spinners at cracker barrels, loves truck stops varies merchandising (1 year) Android
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