Service Agent Representative

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LINDA BROOKS

*** ******* **** ****, ******** Vt 05828 C: 802-***-**** E: ******.********@*****.*** Summary

Performance-oriented customer service agent focusing on exceptional customer engagement, sales growth, and organization.

Skills

Team approach

Quality work only

Customer service focus

Highly motivated

Safety mindset

Problem solving strength

Credit Card Entry System

Customer outreach

Building brand awareness

High Commitment level

Detailed oriented

Organized

Friendly Disposition

On time

Experience

SENIOR CUSTOMER SERVICE REPRESENTATIVE 1981 to current Weidmann Electrical Technology Inc - St Johnsbury, VT Additional Positions held: Purchasing, Shipping Clerk, Invoicing, Administration Assistant

Maintain a positive, empathetic, and professional attitude toward customers at all times.

Built a sustainable relationship with my assigned customer accounts through open and interactive communication.

Attended to the requirements of my clients: programs, emergencies, status of orders, modifications, and engineering changes.

Sourced products and materials to satisfy customer inquiries.

Prepared quotations/processed orders on current SAP system including prices and terms.

Coordinated shipments of products to fulfill orders in accordance with requirements of territory/country.

Acknowledged, recorded customer complaints involving all appropriate personnel.

Used problem solving methods to prevent the occurrence of non-conformities related to product and services.

Provided courteous, timely response to all inquiries both internal & external customers.

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Advised Account Managers and Executives of any occurrences that were significant.

Maintained customer profile and specification files. Kept records of customer interactions, transactions, comments, and complaints.

Had the responsibility of understanding and carrying out assigned duties in conformance with customer and business requirements.

Ensured that problems, errors and/or defects that surface regarding products, documentation, procedures, or materials were promptly brought to attention for correction. CUSTOMER SERVICE 2008 to 2010 (P/T Summer)

Sugar Ridge Campground - Danville, VT

Meeting/Greeting guests.

Phone, email and in person communications.

Reservation planning.

Retail Activities.

VARIOUS CASHIER/WAITRESS 1979 to 1981 (P/T)

Shop & Save, The Rink- St. Johnsbury, VT

Retail Activities.

Skills Include:

Lotus Notes and Outlook email programs

SAP

Microsoft Word, Excel, PowerPoint

Zoom and Teams Virtual Programs

Personal Interest and Hobbies:

Girl Scout Leader for 4 years 2002-2006, and again for 1 year in 2019.

Actively involved in organizing, fundraising, and assisting in getting a new playground put up at the Danville School.

Actively involved in many events at Danville School having to do with fundraising and community events and Booster Club.

Member of the Danville Chamber of Commerce and assisted with events held at the community.

Officers and Committee Chairpersons at St. Johnsbury Elks Lodge 1343 since 2015-2022.

Volunteer for in house kitchen and serving and helping at local recreational events for children.

Participate in local book discussion groups in person and on Zoom.

Proud Mother of two adult children in VT. My son and his wife are both IT Techs remotely, and my daughter and her husband are both RNs at the VA hospital.

Education and Training

St Johnsbury Academy – St Johnsbury, VT High School Diploma -1976-1980

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