Case Manager Services Specialist

Angela Rene Hughes, MA

**** ****** ******, *******, ** 94538

510-***-**** (cell)

*********@***.***

Objective:

To continue with full-time employment with an organization and/or company that will appreciate, allow, and benefit from the utilization of my educational, professional, and life experiences. This includes a BS Degree in Industrial Engineering, an MS Degree in Counseling Psychology with a Specialization in Holistic Health, and an Emphasis in Expressive Arts Therapy. Plus 25+ years of professional interests, skills, and employment experience of working with children, adults, and families. Recently began the process of re-instating my AMFT Credential.

5/21 - 3/23: The Geo Group, Inc. Campbell, CA

Case Manager - Manage a caseload of participant cases by administering the policies and

procedures of the program as directed by the contracting agency and the Program Manager

and/or Supervising Case Manager. Learn, use, and model principles of the “What Works”

system through evidence-based practices in all interactions with participants and other staff

members. This position also reports on program operations to ensure that all requirements of the justice system are met. Specific job duties include, but are not limited to the following:

●Conducts risk/needs assessments and creates individual treatment plans for each assigned participant. Has regular weekly meetings with each participant and documents

their progress or regress in the Company database.

●Conducts orientation meetings with new participants to explain program rules and regulations. Verbally explains the participant contract in detail to ensure that the participant understands his/her responsibilities.

●Sets participant’s schedule and specifies all approved activities based on sentencing information. Approves temporary schedule changes for approved activities.

●Collects participants' fees on an on-going basis when required. Notifies the Program Manager of delinquent fees.

●Monitors participant compliance with alcohol and/or drug counseling when required.

●Reports all program violations to the appropriate agency or official via the established reporting parameters.

●Reports on the status of program operations regularly to ensure all necessary documentation is prepared for court review.

●Represents contacts with elected officials and other public figures in the criminal justice system.

●Facilitate evidence-based CBT programs and other life skills programs to participants groups each week. Documents participant’s attendance, participation and progress in the Company database.

●Conducts group and individual meetings utilizing motivational interviewing techniques.

●Works with participants to develop and implement a rehabilitative plan.

●May testify in court regarding participants’ compliance with court orders.

●May screen participants at jail for entry into the program.

●Make appropriate referrals to outside agencies as necessary.

●Maintain progress/case notes for participant’s files.

●Keep parole agents apprised of participant’s progress.

●Develop an exit plan to include discharge and aftercare information.

●Learning and developing proficiency in Client Services Specialist’s duties, including opening and closing the office, performing participant intakes, check-ins, breath analysis and drug screens, to provide back-up when necessary.

11/20 - 3/21: BAART w/ BayMark Health Services Menlo Park, CA

Substance Abuse Counselor (PT/FT)

●Obtained Registered Alcohol and Drug Technician (RADT) Credential with CCAPP (California Consortium of Addiction Programs and Professionals).

●Utilizing the Methasoft Treatment Management System, began individual counseling inheriting some of the 96 patients from a previous counselor.

●Completed new counselor trainings: 1) Relias Training - 27 hours, 2) ASAM (American Society of Addiction Medicine): a) Module I - Multidimensional Assessment, and b) Module II - From Assessment To Service Planning, 3) San Mateo County BHRS (Behavior Health and Recovery Services): a) Introduction to the BHRS (Behavior Health & Recovery Services) Avatar Electronic Medical Record and Confidentiality & b) HIPPA for BHRS Mental Health and AOD (Alcohol & Other Drugs).

2/19 - 1/20: Maxim Healthcare, Autism Related Services Department San Jose, CA

ABA Program Supervisor

●Supervise ABA programs for caseload of clients; including the management of direct care staff.

●Design and supervise individual ABA programs for caseload.

●Schedule and attend regular home visits with the client’s behavior therapist to review program effectiveness, make recommendations, monitor data collection, chart progress, and provide parent coaching.

●Coordinates visits to overlap with therapist to observe session and provide coaching and clinical support in all settings.

●Regularly analyze data and review documents submitted by the behavior therapist; update programs to ensure the programs reflect the client's needs.

●Provide progress reports.

●Attend staff meetings.

●Maintain accurate documentation.

●Track direct and indirect hours.

10/18 - 2/19: Roman Empire ABA Services East Bay Area, CA

ABA Case Supervisor

●See Program Above Job Description

●Handled all case management responsibilities regarding Behavior Therapists as they pertained to my caseload.

6/18 - 10/18: East Bay ABA San Ramon, CA

Senior Applied Behavior Analysis (ABA) Behavioral Therapist (Full-Time)

●Applied and received eligibility approval from the BACB on 10/10/18 to sit for the RBT credential exam.

●Successfully completed RBT assessment under agency owner's approval to apply for BACB RBT credential exam.

●Train via overlaps of new Behavior Therapists.

●Traveling to and working in the client's home with children on the Autism Spectrum to provide Applied Behavior Analysis (ABA) therapy.

●Responsible for charting and providing data on the progress (or lack thereof) and abilities of the child. Must also keep records of preferred positive reinforcements for the child.

●Participate in supervision by Board Certified Behavior Analyst (BCBA) and/or Supervisor which includes providing feedback to the BCBA and/or supervisor on current progress, implementation of current programs and recommendations given by the BCBA and/or supervisor, and incorporation of BCBA's and/or supervisor's instructions with the client.

9/17 - 7/18: Centria Healthcare Novi, MI (CA Division-SF Bay Area)

Entry Level Applied Behavior Analysis (ABA) Behavioral Technician (Part-Time)

●Successful completion of 40 hours of online Registered Behavior Technician (RBT) Training and Comprehensive Exam via Consultants For Children, Inc Program as per BACB requirements.

●See above ABA Behavior Therapist responsibilities.

11/13 – 6/16: Evelyn S. Cox Foster Family Agency San Jose, CA

Full & Part-Time Case Manager (Social Worker)

●Maintained a weekly assigned caseload of up to 15 & 8 foster children (full & part time).

●Facilitated weekly home visits at foster family homes and wrote corresponding case notes.

●Performed monthly home inspections for foster homes in accordance with California State Licensing regulations. Also helped to recruit foster families.

●Supervised visits of biological parents and foster children in accordance with court orders.

●Maintained caseload files in accordance with California State Licensing regulations.

●Communicated regularly with members of caseload support system as needed (including

birth family, educational professionals, therapists, and county social workers).

●Wrote case management reports for county social workers used for court and case management tracking.

7/10 – 10/11: Seneca Center - Kinship Center:

AFTER Program – Adoption Wraparound Facilitator San Jose, CA

●Facilitated adoption wraparound process for assigned client cases and their families.

●Facilitated and led wrap teams, team and family meetings, and updated online databases.

●Prepared and presented quarterly reports to county social workers and Supervisors.

●Supported clients education by attending school Individual Educational Plan (IEP) meetings.

●Helped build and support family support systems including, but not limited to mental health professionals, teachers, and adoption coaches.

10/99 – 3/09: Know Chess!, Inc. - Co-Owner & Co-Founder Fremont, CA

●Was responsible for Co-founding & co-running children’s chess company including:

- Marketing & Advertising

- Human Resources including recruiting, hiring, firing, training, and associated paperwork

- Operations including database creation, field training and auditing

- Accounting including payroll and 1099 independent contractor income tax reports.

11/00 – 4/01: Aspira Foster & Family Services Oakland, CA

Therapeutic Social Worker

●Resolved major company parking dilemma and received 3/01 employee of the month award.

●Maintained a weekly caseload of 15 foster children including home visits.

●Communicated regularly with members of caseload support system (including birth family, educational professionals, therapists, and county social workers).

●Wrote case management reports used for court and case management tracking.

9/99- Present:

Restore Ministry (Christian Educational Counseling) Fremont, CA

(MECCA) Ministerial Educator of Christian Counseling & Advice

Educator & Counselor (Currently in the process of becoming a Published Author)

●Editing my copyrighted book for publication.

●Rewriting my book for publication preparation.

●Began researching and developing a Christian ministerial educational counseling and advice services and website in relation to a counseling ministry-business idea.

●Provide sliding scale mobile Christian education, counseling services, and advice (https://sites.google.com/site/reststore).

Education:

11/20: Zipmart CCAPP Fremont, CA

Registered Alcohol and Drug Technician (RADT)

Confidentiality, Boundaries, and Ethics.

9/17: Consultants For Children, Inc. Fremont, CA

Registered Behavior Technician (RBT) Certification in Applied

Behavior Analysis (ABA) Therapy 40 hour online training.

10/94 – 10/98: John F. Kennedy University Orinda, CA

Master of Arts Degree in Counseling Psychology with an Emphasis in

Holistic Health and a Specialization in Expressive Arts Therapy.

9/91 - 5/94: Sierra Pacific Bible College San Jose, CA

Diploma of Ministerial Training

Specialization in Christian Counseling

9/80 – 5/85: Fairleigh Dickinson University - Bachelor of Science Degree in Teaneck, NJ

Industrial Engineering - Full scholarship recipient.

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