Customer Service Support
Resume:
Andrea Eaton
Commercial Insurance Producer
Denver, CO 80231
********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Account Administrator
Moody Insurance Agency - Denver, CO
July 2021 to Present
• Provide customer service to internal and external clients
• Resolve small to moderate client issues under direction of Account Manager
• Process Certificates of Insurance using ImageRight and AMS360
• Endorse Client's Policies
• Run Motor Vehicle Reports
• Process/Bill Audits
• Assist in training new employees
• Proactively participate in team meetings
• Recognized by executives for constantly performing great work Customer Service Manager
Minuteman Press - Denver - Denver, CO
July 2020 to July 2022
• Increase store revenue by generating repetitive business
• Open and maintain customer accounts by recording account information
• Lead team members in daily flow of work production
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Manage large amount of incoming calls
• Build sustainable relationships of trust through open and interactive communication
• Operate large printing presses and FLEX software
• Process work orders and direct them to correct department Restaurant Manager
VALLEY COUNTRY CLUB - Aurora, CO
April 2019 to March 2020
• Oversee all operations of the dining room
• Ensure excellent customer service by hiring/training exceptional waitstaff
• Address and resolve all customer complaints/ staff disputes
• Assist AGM in weekly scheduling
• Create daily task boards for waitstaff and assign accordingly
• Create a sectional layout for waitstaff per reservation requests daily
• Work closely with the Back of House manager to ensure a seamless experience
• Responsible for quality assurance for products leaving their outlets
• Inventory for par levels of front of house items
• Ensure all open and closing duties needs are met Banquet Captain
Cherry Hills Country Club - Cherry Hills Village, CO 2016 to 2019
Executes the vision and mission of Cherry Hills to provide leadership to the club by inspiring staff to work together as a team with passion to achieve excellence.
• Supervised, lead, motivated, and trained up to 20 banquet staff ensuring consistent high quality food and service standards
• Ensured clients logistical requests and needs were met as outlined on Banquet Event Orders leading to a
100% satisfaction rate
• Assigned staffing and orchestrated timely execution of multiple clients' agendas simultaneously
• Operated a variety of audio-visual equipment for meeting rooms to meet client needs
• Directed and assisted in venue restoration that included dismantling and removal of equipment and supplies
Lead Bar Tender
Rogers Roost - Detroit, MI
2010 to 2016
Lead bartender with over six years of experience in cocktail preparation and creation. Possess a deep knowledge of local craft beers, wine, spirits and cocktails along with their optimal food pairings
• Demonstrated leadership as a trainer to all new employees
• Engaged in conversation with clientele to leverage the likelihood of them becoming repeat customers
• Demonstrated the ability to multi-task at a fast pace in various situations with over 1,000 customers weekly
• Communicated product knowledge to facilitate guest decision making Education
Some College in Hospitality and Restaurant Management Johnson & Wales University-Denver - Denver, CO
High school diploma or GED
Skills
• OpenTable
• Restaurant Management
• Banquet Experience
• Bartending
• Upselling
• Restaurant Experience
• Microsoft Office
• Excel
• Print Advertising
• Customer support
• Typing
• Interviewing
• Data collection
• Customer relationship management
• Guest relations
• Supervising experience
• Leadership
• Profit & Loss
• Host/Hostess
Certifications and Licenses
ServSafe
CPR/First Aid
Licensed Insurance Agent
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