Process Assistant, Customer Service
Resume:
**************@*****.***
SHAVELLE KANEAIAKALA
PROFILE
A leader, skilled at multitasking, capable of problem solving and planning to work with a company willing to provide change in the work environment to appreciate associates’ hard work. Strive to do what’s supposed to be done right and have a backbone. Along with taking calculated risks and deep diving to deliver results.
SKILLS
●Problem Solving
●Complex Thinker
●Leadership
●Multi-Tasking
●Computer/Technology
●Preparing and Planning
●Customer Service
EXPERIENCE
State Farm Insurance, Tempe, AZ — Claim Associate
January 2023-Present
●Working as a first contact for customers who get into auto accidents and assisting them to the furthest point of their auto claim providing quality service and ensuring customer trust.
Amazon (AMZL), Mesa, AZ — Level 3, Process Assistant
October 2020-January 2023
●Leading to help support daily department duties for packages to be delivered internally and externally.
●Providing and assisting on the floor as an associate resource along with training associates.
●Working above and beyond to ensure customer trust.
●Responsible for making sure the warehouse floor is clean and safe before and after shift for the team of associates to work.
Developing easier ways to deliver results for customer promise.
Amazon (AMZL), Chandler, AZ — Level 1 Associate
June 2019-October 2020
●Worked as a package scanner and loader for supplies to state and national destinations.
EDUCATION
Kaiser High School, Honolulu, HI — High School Diploma
July 2014-May 2018
Mesa Community College
Fall 2019-Present
IAP College Program — Certificate for Event Planning
January 2023-March 2023
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