Account Manager Services Representative
Resume:
Stephen W Machnik
Ashland, MA 01721
********@*****.***
Summary
As a young corporate executive in the computer software industry, I had an accident on a mountain while skiing in Utah on February 4, 1995, resulting in my sustaining a Traumatic Brain Injury. This interrupted my corporate career, and left me in rehabilitation and on disability insurance until mid-1999. After a few part-time roles I was employed at Philips Lifeline in Framingham until June, 2016. It was then that my wife and I acquired Leiby's Garden & Flower Shop in Weston, MA, which we relocated near our home to Ashland, MA, where I served as President until November, 2022. I am now retired and receiving Social Security compensation, but have realized I want to continue to contribute to an existing business organization.
Education
Framingham North High School – College Prep. 1971-1975
Southeastern Mass. Univ. (Now UMASS Dartmouth) 1975-1979 B.S. Management
Babson College - MBA Marketing 1980-1981
Professional Experience
Honeywell Information Systems 1979-1986
Positions: Forecasting Analyst
Marketing Program Manager
Account Manager
Selected as Account Manager of the year 1984 & 1985
Honeywell President’s Club 1985
The Ultimate Corporation – East Hanover, NJ 1986-1988
Director – International Sales. Responsible for sales operations outside US & Canada, including Europe/UK, Australia, Hong Kong and South Africa.
Ultimate Data Systems – Wilton, CT 1988-1990
President - Wholly owned subsidiary of the Ultimate Corp. Sold Inventory Management Systems to hard goods distributors (Plumbing, HVAC & Electrical suppliers) in US & Canada. Increased sales 170% over the brief two year period, with 60% increase in staff.
Prime Computer – Framingham, MA 1990
Vice President - Information Business Unit
Implemented Prime Information Business Unit to establish business relationships with existing database oriented VARs.
Individual Contributor 1991
Performed marketing activities with consultant in Boston, MA
VMark Software, Inc – Westboro, MA 1991-1995
Director European Operations
Managed Sales in UK & Europe
Vice President – Marketing
Implemented marketing strategy to distribute full systems (not only database software) through expert dealers worldwide
Vice President - Strategic Planning
Worked with partner companies (that offered complementary hardware, software & services) to optimize distribution.
Primary technical spokesperson for Wall Street analysts during initial public offering. Managed specification for development of PC based version of specific database management software.
VMark Software was acquired by Informix Software in 1999, and Informix subsequently by IBM in 2001. Its product was eventually renamed InfoSphere DataStage.
Philips Lifeline Framingham, MA 08-1999 - 06-2015
Lifeline Systems is a Personal Response System where subscribers (mainly elderly and disabled) are able to summon assistance with the press of a button that they wear. This assistance may be in the form of family and friends (who have agreed to be Responders), to Emergency Services (Police, Fire & Ambulance) when their services are needed. The internal system contains all contact details to entirely streamline the process to eliminate time delays.
Personal Response Associate 08-1999 – 06-2000
Worked in the Response Center responding to inbound calls generated by help buttons.
Subscriber Services Representative 07-2000 – 06-2016
Maintained subscriber records and sold additional services to Lifeline subscribers, including fall detection devices and upgrading equipment that had been replaced by newer technology.
Leiby’s Garden & Flower Shop, Ashland, MA President 07-2016 – 11-2022
Managed retail flower business with my wife, who was a professional flower designer in Taiwan. Coordinated purchasing, managed relationships with third party suppliers (FTD, Teleflora, Lovingly); and managed all shop administration including vendor relations, cash management, and tax submission. Worked with CPA to complete government tax requirements.
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