Gerald Daniels

Atlanta, GA adv0kq@r.postjobfree.com 678-***-****

Self-motivated, personable, and energetic professional seeking a customer support role in a fast paced environment.

Work Experience

Bus Operator

Marta

2007 to Present

•Greets and transports passengers for assigned routes while providing friendly customer service

•Assists passengers with transfers, route planning, and fares

•Aids passengers with disabilities ensuring a safe and comfortable ride

•Follows strict safety guidelines and reports any safety hazards or incidents to dispatch

•Trains new hires on standard safety procedures, bus operations, and route orientation

•Provides backup for assigned routes during special events, emergencies, weather events, and absences

•Assisted with planning routes and determining time required to travel routes

•Performed an audit twice per day for bus damage, brakes, windshield wipers, and transmission fluid

Parking Manager

LAZ Parking

2017-2020

•Provided prompt and courteous customer support for general parking and 2 parking decks consisting of 4 levels and 250 spaces

•Managed multiple parking deck facilities that serviced condos, retail, and other commercial establishments

•Made and issued parking passes for employees, overnight guests, and residents of the community

•Designed parking passes for retail and restaurant guests

•Re-designed designated parking area for CDC employees to improve efficiency and traffic control

•Provided reporting to retail establishments to assist with monthly parking pass budgets and discount programs

•Responsible for the maintenance of parking equipment which included ordering parts and replacing equipment

•Audited the parking deck and other areas of the community for safety

•Managed the invoicing and collection process for parking fees

Education

A.S in Computing Networking

Georgia Piedmont Technical College

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