NICOLE JACKSON-GREEN

adv0km@r.postjobfree.com 713-***-**** Houston, TX 77089

Personable and dedicated Customer Service Representative with extensive experience in the banking and oil & refineries industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results- oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses. Clerical/Admin skills

Interviewing capabilities

Account information review

Fraud patterns

Telephone and email etiquette

Verbal and written communication

Computer skills

Customer Service skills

Troubleshooting

Active listening

Reporting and alerts

PPE use

Foreman of Safety Attendants

Fraud Investigator Advanced Call Center Technologies LLC - Houston, TX 12/2020 - 10/2022 Examined financial statements, written documents and audio files that could be used as evidence for fraud cases. Scrutinized incidents in which insurance or credit card fraud was alleged to have occurred. Input information regarding fraud investigations into detailed reports for submission to clients. Conducted reviews of flagged transactions and reports that showed potential suspicious activity. Analyzed and reviewed confidential and highly sensitive investigative material concerning various parties. Class B CDL Driver JCL Safety Services - Houston, OK 01/2017 - 12/2020 Inspected vehicle before leaving company premises and after trips. Maintained clean driving record by following safety protocols and strictly adhering to traffic laws. Performed routine maintenance on delivery vehicles, such as checking oil and coolant levels, brakes and tires. Communicated with dispatch and customers enthusiastically, focusing on client satisfaction. Conducted daily DOT pre-trip inspections according to set checklist. Maintained vehicle logs, records of cargo, or billing statements in accordance with regulations Observed driving regulations and safety procedures, maintaining excellent safe driving record. Safety Attendant JCL Safety Services - Tulsa, OK 01/2014 - 12/2020 Studied permits and verified worker compliance and environmental safety procedures in accordance with permits.

Monitored permits, conditions, and up to 60 workers in a confined space. Conducted regular inspections of facilities to check compliance with fire, hazard, and safety guidelines. Monitored safety standards and regulation changes, disseminating updated information. Managed safety and health programs, enforcing compliance with occupational health and safety regulations. Devised corrective actions to prevent accident reoccurrences. Summary

Skills

Experience

Education and Training

Aldine Senior High School Houston, Tx 05/1992

High School Diploma

Phillips Theological Seminary Tulsa, OK

Some College (No Degree): Biology