Customer Service Assistant Store
Resume:
Suzannah Hinkley
New Braunfels, TX 78130
Mobile: 830-***-****
*************@*****.***
EDUCATION
Texas State University, San Marcos, TX
Major: Sociology, Minor: Mass Communications. 120hrs completed.
Associate of Applied Science, St. Philip’s College San Antonio, TX, 23 prerequisite hrs. completed
San Marcos High School, San Marcos, TX Diploma, 1991
EMPLOYMENT HISTORY
Prosperity Bank
Personal Banker 2021-Present
Responsible for performing a variety of financial services:
Explain products and services to clients and assist in meeting their financial needs including the following: opening, closing and maintaining personal and business checking, savings, time deposit, and individual retirement accounts as well as working with safe deposit boxes, savings bonds, credit cards and basic consumer loans.
Responsible for developing, training, and motivating lobby employees so they can assist customers and effectively sell bank products and services. Identify sales and referral opportunities and strive to meet goals.
Support Treasury Management with new accounts and services for clients.
Travel to assist in new bank acquisition openings.
Wells Fargo
Bank Teller 2012-2014
Assisted customers by providing exceptional customer service, accurately and efficiently processing transactions. Engaged in conversation with customers by listening and asking question about their needs. Informed customers of options that would suit their individual financial needs. Interacted with integrity and professionalism with customers and team members. Used organizational skills to maintain a cash drawer as well as help manage and balance master vault. Attended multiple Wells Fargo reward events with team members.
Zanna Naturals, New Braunfels
TX Owner, 2009-2012
Created and operated business that provided natural body products such as handmade soaps, perfumes, body butters, and candles.
Provided professional, quality service to each customer.
Recommended new products and provided detailed information on the benefits of natural products.
Attended many venues to present and sell natural products. Events where held at TX State University quad area, New Braunfels Farmers Market, San Marcos Farmers Market, Cibilo Farmers Market, Wimberly Days, and private classes for Girl Scouts of America in Bulverde TX.
Awarded as an original artisan at New Braunfels Farm to Market.
Traveled as needed to many locations in south central Texas.
Mikasa China and Crystal, San Marcos, TX
Assistant Store Manager, 1996-2004 (Store Closed)
Completed all managerial duties- Traveled to other stores nationwide when needed. Hired employees, managed schedule and payroll, purchases; arranged deliveries to store for multiple trucks; conducted inventory; prepared for sales events; created contests and sales initiatives to reach monthly sales goals; maintained the safety and security of store and staff; planned for special events ( Home and Garden Show); supervised great customer service and created visual displays.
Skills
Excellent in communication, creativity, customer service, time management, computer, critical thinking, teamwork and leadership skills.
Excellent in acquiring, building and maintaining relationships with customers and colleagues.
Excellent in achieving top sales goals.
Excellent at listening to achieve best solutions.
REFERENCES
Allen Borchelt
EVP Broadway Bank
Former Supervisor at Prosperity Bank
Alicia Horn
Associate Advisor at Maxwell Locke and Ritter LLP
Former Supervisor at Wells Fargo
Additional References provided upon request.
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