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Scrum Master Project Manager

Bentonville, AR
March 19, 2023

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Prem Kumar. T

*** ********** ** ● Bentonville, AR 72713

+1-479-***-**** ●

Technology PMO/Scrum Master & Supply Chain Logistics Professional

8+ years of Program / Project management experience in Supply Chain, Logistics. Highly organized and adaptable associate that enjoys a team environment with cross-collaborative goals.


Program Management / Technology PMO / Scrum Master

Supply Chain & Logistics / Information technology


Technical Project Manager November 2022 - Present

Insight Global/Fingerprints

Client – Tyson Foods,

Understanding the scope/objectives and timeline of project. Plan and track the deliverables for closure.

Assessing resource capacity/capability to achieve objective within timeframe. Escalating if resources are insufficient.

Creating and maintain MS project plan - mentor, guide and oversee analyst in completion of their deliverables.

Coordinating efforts on power BI Go live, Security requirements implementation.

Bi-weekly status report presentation to Leadership and other stakeholders.

Maintain RAID list, Creating Change request and tracking.

Task Prioritization with Business, resource allocation /responsibilities.

Technology/Tools Used: Clarity, Microsoft project plan, Jira, ALM.

Technical Scrum Master/PMO September 2019– Present

Fingerprints/Cognizant Technologies,


Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.

Facilitated agile adoption Retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance.

Removed obstacle for the team by escalating an issue to leadership resulting in early delivery of customer issue solution. Customer provided positive feedback.

Creating incident and Change requests in service now and tracking it to closure.

Leading/facilitating the meeting in closing incidents in service now / CRQ’s for the team.

Worked with customers and product manager to prioritize and validate requirements.

Facilitated Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings.

Removed team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables.

Creating Platform set up through Azure for all the services related to Project.

Maintenance of JIRA and Confluence page for the Project.

Ensures project manager development and continued successful performance by providing mentoring; monitoring program and individual project progress; providing periodic project status reports and executive summaries to stakeholders and management.

Manages geographically distributed teams, off-shore development teams and third-party vendors (for example, software vendors) by coordinating internal and vendor schedules; integrating teams and vendors into project strategy.

Technology/Tools Dealt: Azure, JIRA, Confluence, Service Now

Assistant Manager Operations / CS September 2014-December 2016

DHL Global Forwarding,


Worked with customer and program managers to prioritize and validate requirements.

Identified potential project risks and helped developed a mitigation plan to resolve potential issues.

Managed the insights and opinions of multiple stakeholders and helped ensure all stakeholders agreed with the current scope and roadmap of the product.

Acted as Key account or program Manager in the absence of account Holder.

Built Relationship with Clients or Product Owners for smooth flow of Business.

Evaluating the data sets by assessing the proposals in order minimize the cost and obtain quality service.

Develop Standard operating procedures, manuals, and address to all stakeholders for better understanding and maintain accuracy in the process.

Coached and empowered teams to self-organize and grow cross-functionality.

Facilitated scrum ceremonies such as daily stand ups backlog grooming Sprint planning, retrospective etc.

Supporting team on process optimization to help increase the productivity with best quality approach.

Supporting the team and ensuring to accomplish the KPIs based on quality, customer service, and turn-around time.

Prepared extensive cost-benefit analysis to support system and process changes.

Working with the nominated third-party vendors and managing, reducing buying cost and providing best desired results.

Tool’s used: SAP CRM, Lean kit, JIRA

Representative Accounts / Supply Chain Analyst

May 2008-September 2014

APL Logistics India Pvt. Ltd.


Proactively managed changes in projects, identified potential interruptions to business, and devised contingency plans and coordinating with different stakeholders for healthier Operations.

Ensuring the documents like AWB - Airway Bill, BOL - Bill of Lading, LOC - Letter of credit, Insurance Certificate, Clients Commercial Invoice, Packing List, Import /Export documents for custom clearance purpose to avoid the demurrage / detention charges.

Working with the nominated third-party vendors as a subject matter expert and provided best solutions to them in shipping out their products in a most operative means.

Ensuring that Value added services for different product categories are in place within the team.

Partner with onsite counterpart to execute capacity building programs to ensure positive on-boarding.

Coordinating with warehouse management on cargo arrivals and preparing container load strategies based on the loading categorizations as defined in Standard Operating Procedure.

Proficiency: Mainframe end user tools,


PMP® - Project management institute.

Professional Scrum Master Certified – Scrum.Org

SAFe 5.0 Agilist – Scaled Agile ( SAFe )

Azure Fundamentals – Udemy

Certification on Analytics (Customer Analytics) - Wharton the University of Pennsylvania, USA

Certification on Supply Chain Logistics - Rutgers the State University of New Jersey, USA.

Certification on Six Sigma Principles - University system of Georgia, USA


Trine University – Angola, Indiana, USA

Master of Science in Information Studies – (2018-2020)

Bharathiyar University – India

Master of Business Administration – (2008-2010)

Madras Christian College – India

Bachelor of Arts – (2005-2008)

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