Service Representative Customer

Cynthia Lougin

910-***-**** **********@*****.***

Spring Lake, North Carolina 28390

EDUCATION

Winston Salem State University Winston Salem, North Carolina

Bachelor of Arts in Mass Communications Candidate

RELEVANT EXPERIENCE

VIXXYN Exotic Wear

Owner-Operator Fayetteville, North Carolina June 2021 - Present

Take measurements, cut fabric and make outfits for dancers

Make an aesthetically pleasing social media presence to increase attention to attribute to increased sells

Manage receipts, create thank you notes and package outfits

Lead all the daily operations to ensure financial successes.

Sykes Fayetteville, North Carolina February. 2020-Nov. 2020

Customer Service Representative

Offering technical support to clients on a variety of home appliance products.

Took inbound sales calls and transferred those calls to the appropriate sales personnel.

Member of the inaugural software support team that expanded business for the company.

PDQ Restaurant Fayetteville, North Carolina August 2019 - January 2020

Manager in Training

Identify and monitor training needs in the organization,

Design, plan, and implement training programs, policies, and procedures to fulfill those needs.

Recruited and trained employees to work effectively and efficiently

Circle K Fayetteville, North Carolina May 2017- August 2019

Assistant Manager

Responsible for recruiting amazing lead(s) to assist in running the store

Maintained high standards and food quality to provide excellent customer service to our customers’

ADDITIONAL INFORMATION

Computer Skills: MS Word, Excel, PowerPoint, Adobe InDesign, Adobe Photoshop, Adobe Final Cut Pro, WordPress

Proficiencies: public speaking, writing, leadership, time management, organization, research, interpersonal communication

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