Delivery Driver Service Representative
Resume:
Lashawndra Stafford
Unit 101 Charlotte, NC 28215
******************@*****.***
● Summary
Hard working, fast learning individual that strives for greatness and thrives on positive customer service and satisfactory resolutions. Dedicated and focused on efficiently completing assignments. Able to work solitarily or in a team setting. Able to multitask in a fast-paced and high energy environment . Able to deliver fast, accurate, high quality results with or without supervision and micromanaging.
● Assets to company
-Adaptable -Energetic -Optimistic -Resourceful -Amiable -Results-Driven
-Efficient -People-Oriented -Versatile -Responsible -Dependable -Innovative -Productive
● Work History
November 2021-Present
Finish Line – Salesfloor Associate
Greet customers with a cheerful tone and complete with lasting impressions. Assist all customers with purchasing decisions in a high energy, yet comforting environment. Complete transactions with consistent positive energy.
Frank Turner, Store Manager 704-***-****
December 2017 – Present
Iqor Holdings (T-Mobile) – Business Care Representative (TEX) Senior Agent Inbound and outbound call care specialist for individuals and families and small and large enterprise business. Provide a positive human connection while addressing and resolving all customers' account issues in a timely manner. Fulfill customers' account update request changes within scope and policy. Able to multitask by assisting teammates while providing customers a one stop shop satisfactory experience with minimal department transfers.
Shelia Slue, Human Resources 844-***-****
August 2014 – February 2015
Home Depot – Greeter/ Order Puller
Greet all entering customers in person and over the phone. Direct customers to desired merchandise to assure a fast efficient shopping experience. Answer incoming calls and transfer to the appropriate and requested department. Internally access and insure online inventory. Consult with shipping and receiving to assure full online order accuracy and completion prior to customer pickup. Toni, Supervisor 704-***-**** Seasonal Work
January 2010 – January 2018
Sew NC Studio Inc.– Assistant Seamstress
Assist owner/operator in completing clients requests. Prepare daily tasks for head seamstress. Fulfill high stressed requests. Provide clients' satisfaction in anticipation for “the big day” and provide a positive and comforting serene and intimate setting.
Sharon Wallace, Owner/Head Seamstress 704-***-**** Seasonal Work June 2009 –June 2014
Pizza Hut – Customer Service Representative (Trainee)/ Delivery Driver/ Cashier Take orders by answering incoming calls and in person by walk in, order entry and accurate assurance. Up sale existing orders. Operate cash registers on a touch POS screen by cashing out customers with large and small amounts of monetary and credit/debit payments. Deliver orders in a safe, fast, accurate manner routinely. Physically and manually fully assist shift manager in auditing shipment inventory weekly. Train new customer service representatives to provide optimal customer service experience Kim, Store Manager 704-***-**** Opportunity for Advancement
● Experience
Customer Service Experience – 10 plus years
Cashier experience- 5 plus years
Inventory (Shipping and Receiving) – 3 plus years
Delivery Driver Experience- 4 plus years
Call Center Agent- 6 plus years
● Education
Independence High School
Patriot Dr. Charlotte (Mint-Hill)
Class of 2005 High School Diploma Recipient
General Studies
Central Piedmont Community College
Elizabeth Dr. Charlotte Central Location
General Studies
● References
Sharon Wallace 704-***-**** Work Reference 12+ yrs. Lessie Thomas 980-***-**** Personal Reference 30+ yrs. Charles Hare 704-***-**** Personal Reference 8+ years
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