Business Analyst Customer Service

Harikrishna Padarti

773-***-**** ************@*****.***

Summary

Detail-oriented Business Analyst with 10 years of experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques.

Experience in testing techniques.

Expertise working in US Healthcare and Health & Welfare domains Experience in Agile,Scrum,SAFe and Waterfall Methodologies Experience in Quality Analysis, Requirement Gathering & Analysis, RCA, Post Production Support. Hardworking and analytical with a very flexible schedule. Excellent at 24/7 production support and handling War room situations. Strong Communication and interpersonal Skills.

Experience in working under pressure and reaching the targets. Deftness in Project Management, making architectural decisions and proposing workarounds. Experience in PEGA & Oracle Advanced Benefits platforms. Skills

Project Management

Team Liaison

Gap Analysis

Workflow Analysis

Cost Estimation and Budgeting

Project Documentation

Strategic Planning and Review

Friendly, Positive Attitude

Microsoft Office

Reliable & Trustworthy

Organizational Skills

Conflict Resolution

Customer Service

Team Management

Problem Resolution

Critical Thinking

Training & Development

Test Procedure Documentation

Testing Analytics

Test Scheduling

Requirements Analysis

Team Mentoring

Bug Tracking and Resolution

Experience

BUSINESS ANALYST CONSULTANT 06/2020 - 03/2023

Highmark Health - Pittsburgh, PA

Performing Requirements Elicitation involving collection and documentation of functional and non functional domain requirements

Creating technical user stories to translate requirements to agile scrum team for development and assisting with QA/UAT to assure quality control

Collaborating with product manager and business owner to identify shortcomings in UI via Prototype testing and address those with changes to business requirements. Trained staff and users to work with computer systems and programs. Assisted staff and users with computer malfunctions and program problems. Experience in upgrading platform for Care Management & Utilization Management applications called Predictal which runs on PEGA platform

Involved in RCA (Root cause analysis) discussion with developer by detailing different scenarios of bugs found so as to help developer find the root cause of bug.

Tracked software bugs and detailed information regarding findings and resolution techniques in documentation. Checked software programs for usability, functionality and design issues. Planned, implemented and monitored software testing by coordinating with staff and holding test review meetings. Updated requirements traceability matrix to document requirement ID, type, description and test case status. BUSINESS ANALYST 05/2013 - 04/2020

Fidelity Investments - Boston, MA

Engage client/vendor to gather software requirements/business rules and ensure alignment with development team. Analyze and convert accurate stakeholders requirement to specification and business requirement document. Evaluate risks/impacts related to requirement implementation, testing processes,project communications. Collaborated with stakeholders to define features, integrations and partnerships. Identified and analyzed user requirements, procedures and processes to develop optimization strategies. Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.

Analyzed operational data, surfacing insights and findings to support business and technical decisions. Create test scenarios, develop test plans to be used in testing phase and test the application(BAT,PPV) in order to verify if client requirements are incorporated accurately in system. Redesigned processes to maximize benefits and quantifiable improvement in business metrics and illustrate roadmaps to future projects.

Maintained or updated business intelligence tools, databases or dashboards. Maintained library of model documents, templates or other reusable knowledge assets. Created or reviewed technical design documentation to drive accuracy of reporting solutions. Experience in Oracle Advanced Benefits

Experience in New Client Implementations

Experience in Health and Welfare Benefits Administration & Annual Enrollment updates Creating functional test cases based on SRS and client requirement. Involved in RCA (Root cause analysis) discussion with developer by detailing different scenarios of bugs found so as to help developer find the root cause of bug.

Reviewed project requirements, created test scenarios and participated in testing of legacy system for update to new one.

Tracked software bugs and detailed information regarding findings and resolution techniques in documentation. Observed all testing standards as outlined in testing approach and directed fellow employees to follow optimal protocols.

Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines. Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction. Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity. Education and Training

SRM University - Bachelor of Science

Electronics And Communications Engineering, 05/2012 Certifications

Certified SAFe® 5 Practitioner

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