Store Manager Customer Service
Resume:
VAL CHRISTIAN
SKILLS
Superior customer service/
client retention
•
• Metric driven
• Training and development
• Operations/ LP management
• Compelling leadership skills
• Multitasking and Organization
Performance Monitoring and
Evaluation
•
AFFILIATIONS
Corporate Achievement Award
- Highest revenue increase-
4years
•
District Sale Leader/Trainer-
Opening 8+ successful store
locations nationwide
•
Excellence Award- Customer
Service
•
• National Sales Award
“Your smile is your logo, your personality is your business card, how you leave others feeling after an experience with you becomes your trademark”
*Performance driven District Trainer/Multi Store Manager with extensive experience in operations, human resources and administration.
Consistently top-rated sales performance, product
buyer/management, event coordinator, performance
evaluation/coordinator.
Consistent results in exceeding company sales goals. Veteran Store Manager/Sales Trainer with top-level skills. Likeable personality and customer-focused background coupled with expertise in exceeding goals and motivating team members for success. Ready and able to tackle new challenges and build success with exciting organization.
WORK HISTORY
September 2021 to September 2022
Store Manager Loris' Gifts MCOA, Aurora, CO
October 2019 to September 2021
Assistant Store Manager Crate And Barrel, Broomfield, CO Created warm, safe and comforting environment for
patients, visitors and staff. My store was considered the heart of the hospital.
•
Maximized sales and minimized shrinkage through
excellent customer service and adherence to standard practices.
•
• Consistently maintained sales above LY and goal. Responded to customer concerns, significantly raising customer satisfaction ratings and volume.
•
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
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CONTACT
Denver, CO 80022
*********@*****.***
Online Digital Resume
October 2012 to September 2018
Store Manager/Regional LP Director InMotion
Entertainment DIA, Denver, CO
June 2009 to March 2011
General Manager Brown Shoe, Westminster, CO
August 2004 to June 2009
District Trainer/Store Manager White House Black Market, Cherry Creek, CO
June 2000 to July 2004
Senior Store Manager Ann Taylor, Denver, CO
• Recognized best specialty retailer
Promoted to challenging location increasing revenue double digits
•
• Highest revenue history
Opened newest CO location • Consistently exceeded sales goals
•
Promoted to struggling location, increasing revenue over 18%.
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Trained all district store teams (16 locations) Opened and set 12+ stores nationwide
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• Recognized #1 superior customer service.
Operated Cherry Creek and Boulder locations • Increased sales double digits.
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Cherry Creek hitting highest history goal • HR and training manager.
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EDUCATION
Bachelor of Arts BA
Broward Community College, Ft. Lauderdale, FL, USA
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