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Store Manager Customer Service

Commerce City, CO, 80022
March 19, 2023

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Superior customer service/

client retention

• Metric driven

• Training and development

• Operations/ LP management

• Compelling leadership skills

• Multitasking and Organization

Performance Monitoring and



Corporate Achievement Award

- Highest revenue increase-


District Sale Leader/Trainer-

Opening 8+ successful store

locations nationwide

Excellence Award- Customer


• National Sales Award

“Your smile is your logo, your personality is your business card, how you leave others feeling after an experience with you becomes your trademark”

*Performance driven District Trainer/Multi Store Manager with extensive experience in operations, human resources and administration.

Consistently top-rated sales performance, product

buyer/management, event coordinator, performance


Consistent results in exceeding company sales goals. Veteran Store Manager/Sales Trainer with top-level skills. Likeable personality and customer-focused background coupled with expertise in exceeding goals and motivating team members for success. Ready and able to tackle new challenges and build success with exciting organization.


September 2021 to September 2022

Store Manager Loris' Gifts MCOA, Aurora, CO

October 2019 to September 2021

Assistant Store Manager Crate And Barrel, Broomfield, CO Created warm, safe and comforting environment for

patients, visitors and staff. My store was considered the heart of the hospital.

Maximized sales and minimized shrinkage through

excellent customer service and adherence to standard practices.

• Consistently maintained sales above LY and goal. Responded to customer concerns, significantly raising customer satisfaction ratings and volume.

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.


Denver, CO 80022


Online Digital Resume

October 2012 to September 2018

Store Manager/Regional LP Director InMotion

Entertainment DIA, Denver, CO

June 2009 to March 2011

General Manager Brown Shoe, Westminster, CO

August 2004 to June 2009

District Trainer/Store Manager White House Black Market, Cherry Creek, CO

June 2000 to July 2004

Senior Store Manager Ann Taylor, Denver, CO

• Recognized best specialty retailer

Promoted to challenging location increasing revenue double digits

• Highest revenue history

Opened newest CO location • Consistently exceeded sales goals

Promoted to struggling location, increasing revenue over 18%.

Trained all district store teams (16 locations) Opened and set 12+ stores nationwide

• Recognized #1 superior customer service.

Operated Cherry Creek and Boulder locations • Increased sales double digits.

Cherry Creek hitting highest history goal • HR and training manager.


Bachelor of Arts BA

Broward Community College, Ft. Lauderdale, FL, USA

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