Anthony Figueroa
Student
Contact
Address
Tampa, Florida 33625
Phone
*******************@*****.***
Skills
Multitasking and Prioritization
Database Management
Attention to Detail
Data Management
Decision Making
Written and Verbal Communication
Time Management
Microsoft Office Suite
Microsoft Excel
Service-Oriented
Maintained records related to sales, returns and inventory
Availability.
Grew sales and boosted profits, applying proactive management
Strategies, and enhancing sales training.
Languages
Spanish
Native or Bilingual
High-energy college student currently studying in Business Administration and prepared to contribute abilities to a challenging role while further developing acquired skills and gaining real-world experience. Personable team player with exceptional customer service abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Work History
2022-11 - Current
Guest Experience Manager
Cava Grill, Tampa, United States
Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Coached and developed associates to improve soft skills and recovery techniques.
Enhanced response and resolution systems to meet changing demands.
Planned and implemented promotional activities to increase customer satisfaction.
2021-09 - 2022-05
Data Entry Specialist
American Fundraising Service, Tampa, Florida
Scanned documents and saved in database to keep records of essential organizational information
Entered numerical data into databases with speed and accuracy using 10-key pad
Sent completed entries for evaluation and final approval
Corrected data entry errors to prevent later issues such as duplication or data degradation
Verified accuracy of data before transcribing
Reviewed and updated client correspondence files and database information to maintain accurate records.
Executed data verification to detect errors.
Completed data entry tasks with accuracy and efficiency.
2017-11 - 2020-08
Sales Associate
Lids Locker Room, Tampa, FL
Helped customers locate products and checked store system for merchandise at other sites
Prepared merchandise for sales floor by pricing or tagging
Engaged with customers to effectively build rapport and lasting relationships
Achieved perfect attendance and on-time record
Solved customer challenges by offering relevant products and services
Prepared large cash deposits with zero discrepancies.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
2015-08 - 2019-05
High School Diploma
Sickles High School - Tampa, FL
2019-08 - 2022-03
Associate of Arts: Business Administration
Hillsborough Community College - Tampa, FL
3.5 GPA
2023-01 - Current
Bachelor of Arts: Business Management And Accounting
University of South Florida - Tampa, FL
.